Job Description
We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide employee assistance services including counselling, to support managers, employees and their families.
Sales Consultant
This is ANZ Worldline Payment Solutions
ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we’ve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.
It’s an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions here .
Reporting to : Merchant Sales Manager
Compa The Opportunity:
The Sales specialist will be engaging with our customers and partners, providing exceptional service and support, receiving orders and exploring additional requirements. This is a call centre based environment that requires timely and accurate reply to all the incoming emails, taking inbound/ making outbound calls from new and existing customers, cross selling and up-selling products and making outbound follow-up calls to help customers with implementing payment solutions and decisions regarding which products suit them best . This requires working closely with all departments in SMB while consistently achieving and exceeding monthly personal KPI and Sales targets.
Focus areas:
- Timely, professional and accurate reply to all incoming sales enquiries received by phone, email and other formats.
- Accurately record all interactions with Worldline customers in the CRM System
- Upsell and cross-sell Worldline products / services
- Meeting monthly individual direct sales target
- Meeting individual KPIs consistently including quality targets
- Adhere to internal sales processes & customers service processes
- Continued learning and ability to work through change
- Roster and scheduling Adherence
Responsibilities:
- To assist existing & new Worldline customer’s and partner’s sales inquiries via Inbound/Outbound calls and to sell Worldlines products / services
- Convert sales opportunities into profitable new business signings to meet sales and revenue targets
- Manage each new business sign up process, tracking the merchant's application progress and ensure the application is assessed and processed in a timely, accurate and professional manner
- Understand merchant business needs by performing an accurate assessment of transaction volumes and turnover
- Recommend appropriate merchant solutions and provide the merchant with a pricing structure that maximises profitability, whilst remaining competitive
- Proactively anticipate requirements by understanding merchants’ current and future business needs
- Seek out and take advantage of new business opportunities
- Take personal responsibility for delivering high quality customer interactions
- Demonstrate service standards in all customer interactions
- Manage each new business sign up process, tracking the merchant's application progress and ensure the application is assessed and processed in a timely, accurate and professional manner
- Be able to manage own time and adhere to rosters as required
- Maintain quality service levels
- Achieve set conversion rate targets
- Maintain knowledge of products and processes
- Work collaboratively with colleagues to help the team be more successful
- Develop personal strategies to improve outcomes
- Support and actively assist other team members in the work of the team
- Share successes and ideas within the team
- Compliance to policies
Key Requirements:
- Target based sales skills
- Interest in Merchant Acquiring
- Building relationships with customers and stakeholders
- Tracking sales via Sales Force / CRM
- Focus on Quality discussions and data input.
Key Competencies:
- Customer Service – take care of the customer's needs by providing and delivering professional, helpful, high quality service before, during, and after the customer's requirements are met
- Target Driven – working to meet and exceed personal and team goals
- Communication – Clearly conveying information and ideas through a variety of media to customers in a manner that engages, helps them understand and influences them to action and a decision.
- Organisation – Establishing ways to ensure that your work is completed effectively and efficiently
- Team Focus - Actively participate within team to help team achieve collective goals
Benefits
At ANZ Worldline Payment Solutions, we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:
- A range of health and wellbeing discounts for gym, nutrition, sporting gear providers.
- Learning and development opportunities to build your skills.
- Additional leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
- Regular opportunities to connect socially as a team.
- Volunteering leave to support Corporate Social Responsibility activities. Plus other perks and benefits (e.g. novated leasing options).
We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide employee assistance services including counselling, to support managers, employees and their families.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world and take on unique challenges as a team, to support businesses right across Australia. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators to shape the payments evolution.
Learn more here about working at ANZ Worldline Payment Solutions.
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Request ID: 301173
Posting Start Date: 8/22/25
Job Area: Sales Management
Work Site: Hybrid
Contract Type: Permanent
Brand: ANZ Worldline
Job Location: Australia - Melbourne
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