Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role:
We are looking for a Sales Manager to join our Hotel Sales team and take the lead with the Groups or Corporate portfolio at Crown Sydney; a luxurious 5-star integrated resort that's home to iconic restaurants such as Icebergs Harbour Bar, Golden Century, Nobu, Oncore by Clare Smyth, Woodcut and more. Offering a unique blend of luxury accommodation, gaming, F&B, leisure, wellbeing and event spaces - Crown Sydney is a property perfect for any occasion and a wide variety of clients.
This is an opportunity for a Sales Manager with at least 2+ years' experience in similar role within the hotels or hospitality industry. A strong understanding of expectations in a premium or luxury brand, skills in managing multiple accounts and senior stakeholders, with proven ability to achieve sales targets in a competitive industry will set you up for success. Demonstrated experience working within a fast-paced environment across Groups or Corporate segments will be advantageous.
Our Sales team are fun, passionate and driven sales specialists who work collaboratively and extremely hard to ensure their clients are provided with elevated levels of service and experience to match our 5-star property. The successful candidate will be a like-minded individual who is keen to elevate their career whilst adding to the team dynamic.
Some of the key responsibilities will involve:
- Lead generation, pipeline management, and utilizing customer relationship management (CRM) systems
- A firm commitment to providing outstanding customer service and proactively addressing client needs
- Building relationships via client contact, sales calls, facilitating entertainment, site inspections and Famils with key clients
- Partnering with key internal stakeholders to ensure a tailored and personalised customer service experience for all clients
- Effectively collaborating with group-level and national counterparts throughout the organization
- Preparing, administer, and compile quarterly reports to track the production of revenue of existing and new business
- Attending industry tradeshows and networking events
You’ll have:
- A minimum of two years of relevant experience in hotel sales
- Proven track record in managing group sales or corporate accounts and delivering repeat business
- Effective communication and interpersonal skills, enabling positive interactions with a diverse range of stakeholders
- Experience in luxury hotel settings or a premium hospitality environment
- Familiarity with Delphi / Salesforce CRM systems and the Opera PMS system
- Strong organizational and time management abilities to efficiently juggle multiple accounts and tasks
- Sales tenacity, a high-performing attitude, a customer-oriented mindset and dedication to excellence
- Permanant, unrestricted Australian working rights (sponsorship is not available for this role)
What we offer you:
- Opportunity to be part of a high performing team and chance to develop your career with an iconic brand
- Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
- Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
- Opportunity to take part and be rewarded in Crown’s group-wide recognition and awards program
- Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
- Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology, parking and more
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
