About Phorest
Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.
We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.
The Opportunity
We’re seeking a hands-on and strategic Sales & Partnerships Manager to champion our growth within the premium salon, spa and clinic market in Australia. This role is responsible for deepening client relationships, expanding our partnership ecosystem, and leading a high-performing team to deliver against ambitious sales and marketing goals.
As a key member of our Australian leadership team, you'll actively engage with premium accounts, identify new revenue streams and business opportunities, and represent Phorest at industry events. You will also play a pivotal role in developing and executing go-to-market strategies in collaboration with regional and global teams..
This is a full-time hybrid position, with the Phorest Australia office based in Fortitude Valley, Brisbane, QLD, with opportunities to work from home.
What You'll Do
Premium Account Management & Growth
- Build and strengthen long-term relationships with key premium accounts to increase retention, usage, and customer lifetime value.
- Proactively identify upsell opportunities and implement referral strategies to generate new leads from existing premium clients.
- Represent Phorest at industry and Phorest-led events through online and in-person product demonstrations and thought leadership.
- Collaborate with Marketing and the Managing Director to design premium acquisition strategies and support event execution.
Partnership Strategy & Execution
- Identify, establish, and manage strategic partnerships with aligned brands and organisations in the premium salon sector.
- Define and track referral KPIs to grow Phorest’s presence within partner networks.
- Develop and activate partnership plans, including co-branded campaigns, content collaborations, and lead-sharing initiatives.
- Work cross-functionally with sales, marketing, and product teams to support partner-related go-to-market efforts.
- Align with the Global Partnerships team to enhance Phorest’s partner offering worldwide.
Industry Engagement
- Leverage and grow Phorest’s industry presence by activating membership networks, participating in forums, and engaging with key stakeholders.
Explore and establish new networks to further integrate Phorest into the premium salon community.
Sales & Marketing Leadership
- Lead, coach, and inspire a high-performing Sales & Partnerships team with a strong focus on accountability, innovation, and continuous improvement.
- Set clear KPIs and performance goals, conduct regular reviews, and support professional development through ongoing mentorship.
- Facilitate regular team check-ins, identify and remove operational roadblocks, and align team efforts with strategic business priorities.
- Ensure tight alignment between sales, partnerships, and marketing to maintain consistency with global go-to-market standards.
Who You Are
- 5+ years KPI driven sales experience, ideally in a SaaS environment.
- Previous experience in the salon / beauty / medi aesthetic industry, while not essential, is highly desirable.
- Experience managing and leading teams is preferable.
- Experience with project management and new process rollout.
- Experience working with sales CRM’s, Marketing automations, and digital reporting tools.
- Demonstrated experience meeting established KPIs.
- Outstanding in-person and over-the-phone communication and interpersonal skills.
- Excellent organisational and time management skills.
- Networking aptitude.
- Excel at multitasking and thrive in a fast-paced environment.
- Ability to adapt to rapidly changing project priorities.
- Strong attention to detail, and process-driven.
- Collaborative worker, able to delegate tasks and take initiative and ownership as required.
- Can work independently and flexibly, with remote working optional.
Employee Benefits:
- The remuneration package for this role will consist of a base salary plus commission based on the agreed client base growth targets.
- To help you maintain a harmonious work-life balance, Phorest provides 23 days of annual leave per year.
- Your well-being is important to us, so we provide 2 Wellness Days annually and a complimentary EAP.
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme.
- We support the women who work in Phorest by offering 2 weeks of leave for Fertility Treatment, Pregnancy Loss, and Menopause.
- We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources, including LinkedIn learning.
- We offer international travel opportunities for employee professional development and global team collaboration.
- Moving house? Phorest employees also get access to 3 moving days to help alleviate moving stress.
- Flexible, secured on-site parking is available at the Brisbane office.
- We don’t believe in formal dress codes. We prefer things casual.
Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
