Sales Support Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar:

Cat Financial is Caterpillar’s captive finance company. Cat Financial isn’t a traditional financial institution. We are part of the Caterpillar family and work with Caterpillar’s customers and dealers. We provide retail and wholesale financing solutions to Cat customers and dealers for the complete line of Cat equipment.

For 100 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career

About The Position:

As a Sales Support Representative you will be primarily responsible for providing administrative and sales support functions to assist the sale of our financial products via our own dedicated sales force or through the Cat dealer network.

You will work within a strong team environment, committed to driving customer satisfaction as you guide customers through the origination process through quoting, credit applications, financial documents, insurance products and finally preparing the deal for settlement with Contract Admin.

This is a fast paced role providing you with excellent exposure to the operations of Cat Financial requiring skills in customer service, negotiation, time management and teamwork. Knowledge and experience of financial products is an advantage.

This position will see you liaising with customers, dealer sales reps, Cat Financial territory managers and other teams of Caterpillar. Your role will involve heavy use of a credit origination software called CapitalStream and our Salesforce.com CRM system.

You will be responsible for:

• Completing customer applications and preparing finance documents within an origination system

• Providing superior support to sales reps and our customers as they make phone and email enquiries

• Ensuring data accuracy whilst working in a fast paced environment

• Continuously learning and making recommendations to improve existing processes to increase velocity

What you will bring to the team:

Working in a fast paced environment and amongst a dedicated and committed team, you must demonstrate a high attention to detail and have exceptional organisational skills. Your strong customer focus and team-orientated attitude will ensure you build sound relationships to facilitate the accomplishment of work goals.

Key Skills Required:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
  or training to enhance traditional sales practices.

Desired Skills and qualifications:

• Excellent written and verbal communication, interpersonal and listening skills

• Degree or relevant work experience in finance/accounting/marketing/sales

• Experience working with CRM systems and Intermediate Microsoft Office skills

• Commitment to quality and high attention to detail are essential skills

Additional Information:

• This position requires the successful candidate to work full-time in our Tullamarine office.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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