SEE Participant Support Officer

Navitas Skilled Futures is seeking its next SEE Participant Support Officer in a newly created role to support learners in Skills for Education and Employment (SEE) Program, in maintaining their engagement in training and goal achievements.

This role is suited for a candidate with working knowledge of various government programs that support settlement services and the VET sector, including SEE providers and other services in the region.

The role’s responsibilities will include

• Ensuring consistent delivery of services by positively shaping participants' first impressions, coordinating with Site Leads and training staff to determine the best pathway options for clients, and providing timely assessments on progress against goals.
• Liaising with stakeholders, including employment service providers and community organizations, supporting relationships with external bodies, and facilitating work experience placements and referrals.
• Providing comprehensive pathways advice through conducting program interviews, completing pathway guides, leading orientation, and offering high-quality employment, vocational, and educational guidance.
• Enhancing participant support by referring learners appropriate services as required, maintaining up-to-date resources, working with Team/Site Leaders, and organizing information sessions and workshops.
• Ensuring accurate and timely assessment information and maintaining detailed participant records.
• Complying with privacy regulations and securely managing participant information.
• Maintaining up-to-date professional knowledge and skills in relevant services and sectors.
• Participating in staff meetings, contributing to development plans, and promoting Navitas Skilled Futures programs.

Qualifications

The person we seek will ideally have the following:

• Knowledge of issues that impact learning and sustainable employment outcomes.
• Relevant experience/knowledge in using technology, including a variety of career development related tools, email, Microsoft word, internet and databases
• Demonstrated high-level interpersonal, written and verbal communication skills in a multicultural learning environment

Additional Information

What we can offer

• We offer careers across our global operations
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development
• 2 days a year volunteer leave for causes you are passionate about

Diversity Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.