Who are we?
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
The role
The Digital Utility Business Analyst will work with the Digital Metering Programs and Process Transformation Team and broader business to deliver key digital transformation projects. This role requires strategic thinking, stakeholder collaboration, and end to end accountability for all analysis activities from initiative inception through to delivery.
Responsibilities include:
- Research and analyse industry trends, customer needs, and digital solutions to inform digital improvements
- Engage stakeholders to gather input, validate assumptions, and socialise findings
- Conduct cost-benefit, ROI, and risk assessments to support decision making
- Document and present analysis outcomes, recommendations, and business cases to senior leaders
- Lead requirements discovery, scope definition, and solution design in collaboration with IT and business teams
- Support change management, stakeholder communication, and business readiness activities
Who are you?
The ideal candidate will have:
- 5+ years of Business Analyst/Business Process Analyst experience
- Bachelor or Master’s degree in Business Administration, Finance, Computer Science or related field
- Experience in and passionate about Strategy, Innovation and Emerging Technologies
- Proven ability to facilitate workshops, process mapping, procedural documentation, and perform post-implementation reviews
- Demonstrated capability to deliver within tight schedules
- An ability to manage a wide variety of business stakeholders
- Experience in the utility sector, especially water utilities will be highly regarded
- Knowledge of advanced metering and smart meter operations will be highly regarded
What's in it for you?
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.
South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.
As a SEW employee, you can enjoy the following offerings from our benefits package:
- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Life insurance and salary continuance.
- 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community.
We're for everyone
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.
We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at [email protected].
Keen to make an impact?
Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 18th July 2025!
To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.
Visit southeastwater.com.au to learn more about us and how we serve our customers.
