At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the RoleWe’re looking for a Senior Customer Enablement Consultant to craft and deliver world-class digital training and onboarding experiences that empower our customers to succeed. You’ll create programs, resources, and experiences that accelerate adoption, deepen product knowledge, and ensure our customers realise measurable value from day one.
You’ll play a pivotal role in the customer experience—shaping how our customers learn, grow, and succeed with our platform. If you love creating impactful digital learning experiences and want to see your work directly improve customer outcomes, we’d love to hear from you.
What will keep you busy...
- Design and deliver engaging digital onboarding journeys tailored to different customer segments and roles
- Create interactive learning content, guides, and resources that simplify complex workflows and drive product confidence
- Align training with key product releases and customer success priorities
- Analyse usage and feedback data to continuously improve content effectiveness and learning outcomes
- Collaborate with Product, Product Marketing, Marketing and Customer Success teams to ensure consistent messaging and a seamless learning experience
- Develop scalable programs that enable customers to achieve business outcomes faster
- Lead virtual training sessions and webinars to complement self-paced learning
What we'd love to see from you...
- Experience in customer enablement, onboarding, or digital learning, ideally in B2B SaaS
- Proven experience creating and delivering engaging digital learning programs at scale
- Strong instructional design skills and familiarity with adult learning principles
- Proficiency with eLearning tools, LMS platforms, and video production/editing tools
- Ability to translate complex product features into simple, outcome-focused content
- Data-driven mindset to measure impact and iterate programs
- Collaborative approach with excellent communication and facilitation skills
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
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