Company Description
About SEEK
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.
Life at SEEK
SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.
Job Description
Reporting to the Manager, Customer Success, this role involves taking on a more senior level of responsibility within the CSM team, on top of partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments.
Based in the Sydney office, you will work closely with the CSM leadership group on strategic projects, Sales and the wider Customer Success team, and more broadly with the Sales & Service, Product, ComEx, Marketing & Strategy functions.
Your understanding of the current employment marketplace will enable you to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored engagement solutions to meet their business needs.
Key responsibilities
- Provide tailored consulting & recommendations within all stakeholder interactions, adjusting style to engage multiple audience types & deliver on business strategic priorities
- Identify, create & lead projects to achieve strategic goals within the CSM team, ensuring collaboration with relevant stakeholders across the business & in market where required
- Communicate strategically to influence senior stakeholders, internally & externally, to deliver on projects/additional work streams
- Use your analytical skills to identify target clients, then work closely with Sales and those clients to tailor engagement plans to drive product adoption, usage, retention
- Work closely with clients to identify their strategic sourcing needs & facilitate sessions with leaders, teams & individuals through webinars & face-to-face workshops, providing ongoing market feedback through to the SEEK Product teams.
Qualifications
- Comprehensive understanding of SEEK client segments & market conditions, tailoring conversations accordingly
- Confidently articulate SEEK story & purpose to align with specific client needs
- As SME on core & emerging topics, provide coaching to other team members & SEEK stakeholders
- Draw on SME knowledge of all segment types & market conditions when creating strategies & plans for multiple stakeholder groups
- Contribute &/or implement ideas on how admin may be streamlined/enhanced for team
- Proactively identify risk/problem areas & own end-to-end project delivery on solutions that meet the CSM team strategy & goals
- Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation, plus managing senior stakeholder expectations.
Additional Information
Perks and benefits
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
- The opportunity to work from anywhere for up to 4 weeks per financial year
- Professional development sessions with industry leading guest speakers
- Free income protection insurance
- Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
- Frequent events including sports days, annual Christmas party, hackathon, and trivia
- Free kick-start breakfast every morning and fresh fruit available all day in our offices
- Casual dress – every day
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
