Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Note: Due to the nature of the work related to this position, employees will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.
What you get to do in this role
- Develop automation tools to facilitate and improve day-to-day operations
- Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support)
- Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst
Qualifications
To be successful in this role you have
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 4+ years of performance engineering/database experience with PostgreSQL - MySQL - MariaDB
- 4+ years of experience supporting or testing large-scale web-based distributed applications
- 4+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
- Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
- Strong problem-solving and analytical skills with an aptitude for learning new technologies
- Familiarity or knowledge of CentOS/RedHat operating system (admin/root level)
- Experience with public cloud platform such as Azure/AWS/GCP
- And most importantly, eagerness to learn everything about the ServiceNow Platform
Desired Skills
- Experience with Postgres and MySQL query tuning and database performance optimization
- Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred
- Scripting: basic shell scripting, Python, Javascript
- Good understanding of schemas, table spaces, indexing, and database performance optimization
- Formal experience on a DevOps or Performance or support team supporting a Web-Based application is desired
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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