Service Coordinator

Provides operational support for the Service Department including clerical and administrative responsibilities.

Clerical:

• Provides the complete administration of the Regional Service system including but not limited to, maintenance of the WIP, contacting customers, raising jobs, ordering parts, and scheduling of both “Ad-Hoc” and “Service Programs” work.
• May be required to raise Air Cover jobs.
• Raises purchase orders and sales orders for jobs and branch supplies in accordance with company policy.
• Records Technicians timesheets in conjunction with the Service Operations Manager.
• May be required to enter Visa transactions on Concur in accordance with company policy.
• Responsible for job returns documentation and follow up.
• Preparing and proof costing of all Ad Hoc jobs prior to invoicing or sending for closure if warranty or goodwill
• Provides back-up support in the absence of the Service Operations Manager.
• May plan, schedule and/or coordinate events, training, etc in conjunction with the Service Operations Manager

Operations:

• Responsible for supporting and maintaining high quality customer relationships.

• Provides operational support to Service Operations Manager,

• Provides internal & external customer support relating to enquiries and requests.

Service:

• Provides internal & external customer support relating to enquiries and requests.
• Provides the first point of contact for Service customers
• Maintains and provides high quality phone presentation to all customers

• Provide back-up support in the absence of the Service Operations Manager

• Other duties as required and agreed to achieve the highest quality service.

Quality:

• Supports Company objectives in accordance with ISO 9001 quality accreditation

Health & Safety Environment

• Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
• Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
• Taking a leading role in safety risk assessment and audit
• Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.

• Demonstrated verbal and written communication skills.
• Demonstrated PC Skills (SAP, MS Outlook, Excel, Word and databases).
• Ability to meet deadlines and organise work priorities.
• Demonstrate a flexible and “can do” attitude
• Able to work on agreed initiatives with minimal support.
• Demonstrated analytical skills.
• Focused on achieving agreed targets.
• Demonstrated ability to undertake research and source appropriate parts information.
• Highly developed organisational skills.
• Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
• Year 12 Senior Secondary Certificate of Education
• Must be proficient in Microsoft Office software
• Experience in SAP preferred.

• N/A