Job Description
Care Connect Life, made easier!
An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people’s quality of life each and every day. You can be part of it!
We are offering a full-time, max term position (until 30/06/2026) for an experienced and enthusiastic care professional, dedicated to providing exceptional support to our clients.
About the role…
As a Service Coordinator in the Commonwealth Home Support Program (CHSP) team, you will be responsible for providing administrative support and resolving client requests within agreed service levels. You will work closely with clients, service providers, and internal teams to ensure timely and effective responses to inquiries and service needs.
This role is required to support the hours of operation across NSW and VIC. You will work collaboratively across the organisation and:
- Serve as the primary point of contact for clients, assisting them in accessing services and navigating their care options
- Promote the Care Connect proposition and maximise client outcomes by effectively coordinating between clients, client advisors, and partnered service providers
- Maintain a high standard of customer service, ensuring all interactions are handled with care and professionalism
- Build strong relationships with clients, understanding their needs and providing tailored solutions
- Collaborate closely with care managers and service providers to ensure the best possible client outcomes
Office location: Bella Vista, NSW
About You…
You will have experience in customer service, administration or coordination, with strong communication and time management skills. You have experience working in a high-volume, inbound phone contact environment with the ability to meet deadlines and solve problems under pressure. You are proactive, organised and comfortable using Microsoft Office.
A background in CHSP or health/community services with care coordination is beneficial but not essential. Most importantly, you are passionate about providing exception support to clients and helping them maintain their independence. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.
Minimum Qualifications:
- Qualification or formalised training in Customer Service, Business Administration or equivalent
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
To be considered for this role you must have full Australian working rights, Current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.
What’s in it for you?....
We offer a competitive salary of $76,376 pa PLUS super PLUS maximise your salary as a not-for-profit employee by accessing Salary Packaging benefits to increase your take-home pay!! We value your work/life balance with a flexible working environment, 5 weeks Annual Leave, ADO option, a passionate team and a caring, understanding work environment.
Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.
How to Apply
If this role sounds like you, apply by clicking the "Apply Now" button now! Come and join the team!
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
