Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as the Service Delivery Specialist reporting to Senior Manager of Location Data Management not Network Data Management.
A bit about your role
The Service Delivery Specialist is responsible for delivering nbn’s addressing footprint enrichment initiatives and operational processes. This role supports the achievement of key performance indicators across location and addressing services, ensuring optimal process solutions. Key functions include governance of vendor work instructions, process improvement, and providing support across all nbn technologies.
The specialist will facilitate learning among peers, develop work instructions for offshore teams, and ensure the team is equipped to handle challenges. Responsibilities also include vendor support, stakeholder engagement, communication, collaboration, and leading process improvement initiatives.
A bit about you
The ideal candidate will have experience supporting a team of technical experts across multiple complex functions, with a strong background in managed service operations, IT automation, and process improvements within the telecommunications/IT environment. They should possess analytical and strategic thinking skills, experience in managing and remediating nbn Location and Addressing Data, and participation in business improvement procedures.
Advanced knowledge of Microsoft Office products and Address Management systems is essential. The candidate should also have exceptional communication skills, excellent organizational and management abilities, and a proven track record in developing effective business cases and strategic solutions.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars.
Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our
Contact Us
page on our website.
Where to from here?
We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is permanent opportunity and Applications for this role will close at midnight Wednesday, 25th June.
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
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