Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.
Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
About the role:
Working in a collaborative and supportive team based in Melbourne CBD, you will be responsible for providing Service Desk support to Avant users within Australia. We are seeking a team player who is passionate about providing exceptional customer service to our users.
Key responsibilities include:
- Provide service desk and desktop support to agreed service levels
- Provide 1st level troubleshooting assistance (via phone, e-mail and face to face)
- Microsoft 365, Microsoft Teams and other Microsoft application support
- Avant applications set-up and support
- Conduct equipment set-up, support and relocation
- Provide printer administration
- Promote a security culture to meet our compliance requirements
- Previous demonstrated Level 1 Service Desk experience in a corporate environment
- Valid work visa to work permanently in Australia
- Working knowledge of Microsoft operating systems, desktop software and active directory including Microsoft 365 and Microsoft Teams
- Excellent communication skills
- Strong working knowledge of Active Directory
- Working knowledge of desktops and mobile devices including tablets (Surface Pro)
- ITIL Foundation Certificate is highly desirable
- Previous exposure to Citrix environments and SharePoint is desirable
For further information, please contact Jack Dingle, Talent Acquisition Specialist on 0478 994 841.
At Avant, we are "By Doctors for Doctors" — an organisation built on the foundation of caring for everyone. Just as healthcare professionals are committed to treating all patients with dignity and respect regardless of their background, we extend this same principle to our workplace. We are an equal opportunity employer committed to creating an inclusive environment where all team members, including people with disabilities, can thrive, contribute their unique perspectives, and advance their careers based on merit and potential.
Ready to join our team? If you're passionate about delivering exceptional service and want to be part of meaningful work supporting Australia's healthcare professionals, we'd love to hear from you.
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