When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

Now, we’re offering a rare opportunity to lead with purpose as the Service Manager at our Rockingham residential aged care home.

About the Role

This is your chance to make a meaningful impact not just manage a facility but lead a home. Reporting to the Senior Operations Manager, you will be responsible for ensuring exceptional care delivery in a 24/7 operational environment. You’ll guide and empower a committed team across clinical, operations, and business support functions to deliver high-quality, person-centred care where the wellbeing and happiness of residents always come first.

This is a role for someone who thrives in a dynamic environment, balancing strategic thinking with day-to-day service excellence.

About You

You’re not just looking for a job — you’re looking for purpose. You want to go home each day knowing you’ve made a difference, and you bring a deep commitment to service, compassion, and excellence.

You’ll bring a calm, steady leadership style, especially under pressure, along with the ability to inspire, coach, and grow teams. Your strong knowledge of change management and compliance within a regulated, 24/7 environment will support your success in the role. With a solution-focused mindset, you lead with both heart and head, balancing strategic insight with genuine care. Patience, resilience, and a keen attention to both detail and the broader picture round out your approach to leadership.

Your key experience ensuring success in this role will include:

• Tertiary qualifications in a relevant field (AHPRA registration highly regarded)
• Proven leadership in a complex operational setting
• Strong communication and stakeholder engagement skills
• Financial management experience and a track record of working within budgets
• Experience implementing regulatory changes in daily practice
• High-level report writing and business case development skills
• A valid National Police Clearance (within the last 6 months)

About the benefits

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

• Not for profit Salary Packaging options up to $18,000!
• Childcare discounts for your own little ones if you have them
• Options to purchase additional leave for that important work life balance
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

To Apply

Click "Apply Now" to visit our website and apply with you Resume and Cover Letter sharing why this role inspires you. Applications close on 12th Septemeber 2025, but apply early, as the recruitment process will begin before the closing date. Please note all applications must be received via the online portal to be considered.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process reach out to us at [email protected] we would love to hear from you.

At MercyCare, every person matters.

With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.