ServiceNow Delivery Lead
Location:
SYDNEY, NSW, AU, 2000
Employment Type: Permanent Full Time
- Make your move. Make your mark
- Put your fingerprints on the future to progress your career
- Make a difference, make it meaningful
The opportunity to join our team
We’re looking for a ServiceNow Delivery Lead to join our Service Management team who can take vision to delivery - fast, smart, and with impact. From day one you’ll be leading projects that matter, owning delivery across the whole lifecycle, and helping us unlock real business value.
This role is for someone who thrives on turning ideas into outcomes, navigating complexity without the red tape, and driving meaningful change across a large enterprise. One day you’ll be scoping and kicking off a new project; the next, you’ll be unblocking a delivery team, guiding stakeholders through tough calls, and making sure ServiceNow is delivering its full potential.
Key Responsibilities:
- Lead and deliver ServiceNow projects end-to-end - on time, on budget, and with impact
- Stand up new initiatives from scratch: scope, plan, and initiate delivery
- Drive automation, integration, and self-service adoption to improve efficiency
- Maximise out-of-the-box features and best practices for consistency and maintainability
- Collaborate with architects, developers, and business units to ensure seamless execution
- Monitor progress, manage risks, and keep stakeholders engaged throughout delivery
What you will bring
You’re more than a project manager - you know how to take ownership of delivery, keep things moving, and build trust quickly. You can navigate complexity, and you’ve got the confidence to engage with everyone from developers to executives. Most importantly, you know how to turn ServiceNow into real business value.
- Proven track record delivering complex ServiceNow initiatives in enterprise environments
- Strong project management and delivery skills, including frameworks, budgeting, and timelines
- Deep understanding of ITSM/ITIL processes and ServiceNow enablement
- Excellent communication and stakeholder engagement skills - technical and business
- Ability to build trust, influence decisions, and adapt delivery frameworks to real-world needs
- Knowledge of ServiceNow SPM, with industry certifications (ITIL/ServiceNow) highly regarded
Find the better way
What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.
If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.
People-inspired tech
Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
To Apply
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
Please note that applications from agencies will not be considered at this time.
We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.
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