At it's core, Roller Derby Heaven is a grass roots skate shop that has helped bring roller and inline skating to Australians for over 30 years. In all its time, RDH has supported skate culture and roller derby by providing the worlds best brands, such as Riedell, Antik, Suregrip, Moxi, Powerslide, USD and so many more, all of which are available in store at our shop and warehouse in Morisset, NSW. Roller Derby Heaven has been heavily involved in the roller derby community, and continues to be a premium supplier of skates and protective gear, and continues to grow and expand into more areas of skate.
Now, we are looking for a store supervisor to help Roller Derby Heaven manage the day to day operations, with the support of the owners. Do you love skating? Are you enthusiastic and self-driven? Are ready to grow your skills and manage a skate shop? Well, look no further, because this is the job for you!
As a family owned business and a group of skaters ourselves, we place value in individualality, teamwork, authenticity, and adaptability. For this role we desire someone that is able exceed expectations, and have an eager willingness to learn. You will be supported by training in all areas of the business, including product knowledge. We are willing to offer a casual or a part-time position, with the pay based on the skills and experience of the successful applicant.
The role:
As a Store Supervisor, you will be responsible for managing the day to day operations. In this role, you will lead from the front, providing an exceptional and memorable experience for our customers through your outstanding product knowledge, customer service and ability to offer solutions to fitting queries and product selection. You will also work with the owners to deliver on business objectives and key success indicators. The role can
What you'll be doing:
- Ensure the shop is open and ready to be shopped by our customers
- Managing the movement of stock to reduce shrinkage and optimise sales
- Filing and tidying the shopfloor and getting the store set up for promotions and sales.
- Work closely with the owners to deliver on performance objectives set for the shop and online store with respect to the retail KPIs
- Maintain high standards of store presentation including keeping the shopfloor and stock room neat and tidy.
- Demonstrate strong product knowledge and be able to research and describe product features and benefits.
- Recommend, select, and help locate product based on customer needs or desires.
- Run shifts as required including opening and closing the store premises, cash handling and maintaining store security.
- Support the owners by assisting with the execution of assigned tasks in line with business expectations.
- Managing and helping grow the stores website, with search engine optimisation (SEO) enhancement, and web development
- Vinyl cutting and pressing for team shirts - training provided
- Manage and post on social media accounts
What we are looking for:
- Minimum 2 year experience in a customer-service role.
- Experience with the operational supervision of a store highly desirable.
- Experience using and managing ecommerce systems, such as Shopify i.e web development
- A strong focus on delivering outstanding customer service
- Be able to work in a fast-paced environment and multi-task to provide service for multiple customers and online enquiries
- An energetic and enthusiastic approach to store operations and a personable approach with customers.
The benefits:
- Staff discounts: Up to 50% on all products
- Christmas bonus
- Day to day support of your role
- Opportunities to grow and expand the role
- Closed on public holidays - Easter, Christmas and New Year periods
- Performance incentives
Job Types: Part-time, Casual
Pay: $26.65 – $39.98 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
- Salary packaging
Schedule:
- Day shift
- Fixed shift
Supplementary Pay:
- Penalty rates
Application Question(s):
- Do you have experience with skating, and/or fitting roller and/or inline skates?
Licence/Certification:
- Drivers Licence (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
