We are currently seeking energetic and passionate individuals to join our Spa Reception Team. Your main focus will be ensuring that all our guests and clients receive the highest level of service by being their first point of contact. You will be responsible for greeting all our Pool, Gym and Day Spa guests and ensuring a five star service from start to finish. The Spa Receptionist is responsible for delivering a quality customer service experience through conveying a positive, welcoming greeting to guests and visitors to Crown Spa in accordance with five-star service standards.
What will you do
- Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries and special requests.
- Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
- Address any guests’ enquiries effectively and professionally.
What you will bring
- Experience within a similar environment
- The ability to multitask in a fast-paced environment
- A passion for the beauty and health industry
- Competency using Microsoft Office suite
- Flexible availability across a 7-day rotational roster
- Exceptional communication skills and a natural gift for engaging conversation.
- Previous experience in a front desk or guest service role, with a strong understanding of hotel operations and customer service principles.
What we offer
- Complimentary meals on shift at our staff restaurant
- Uniform provided and laundered
- Access to Crown discounts across retail, dining, sports & events
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, fashion, banking & finance, technology, parking
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
