Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
Location: Melbourne, Australia (Hybrid: Partly from home, partly at client site)
Reports To: Director of Customer Success
About the Role
We are seeking a strong, versatile, and client-centric Account Manager to join our APAC Customer Success Organization. Based in Melbourne, this hybrid role will serve as the primary point of contact for one of our largest strategic clients in Australia, while also supporting a portfolio of additional clients across the region. With a unique blend of Customer Success Manager and strategic consultant, this role requires a motivated self-starter who thrives in a fast-paced environment and can operate independently. As our first Customer Success team member in Australia, you'll take ownership of key relationships, drive product enablement, deliver strategic guidance, and provide ongoing support to ensure clients maximize the value of our platform. This is a high-impact role with significant growth opportunity as we continue to expand our footprint in the region.
Reports To: Director of Customer Success
About the Role
We are seeking a strong, versatile, and client-centric Account Manager to join our APAC Customer Success Organization. Based in Melbourne, this hybrid role will serve as the primary point of contact for one of our largest strategic clients in Australia, while also supporting a portfolio of additional clients across the region. With a unique blend of Customer Success Manager and strategic consultant, this role requires a motivated self-starter who thrives in a fast-paced environment and can operate independently. As our first Customer Success team member in Australia, you'll take ownership of key relationships, drive product enablement, deliver strategic guidance, and provide ongoing support to ensure clients maximize the value of our platform. This is a high-impact role with significant growth opportunity as we continue to expand our footprint in the region.
Key Responsibilities
- Serve as the primary account manager for a high-profile client in Australia, as well as a portfolio of clients across APAC.
- Deliver tailored product training and enablement on an ongoing basis, to ensure successful adoption.
- Provide continuous consultative guidance on platform usage, strategy, and performance.
- Act as a trusted advisor by understanding client goals and aligning them with our solution capabilities.
- Collaborate cross-functionally with Product, Support, Sales, Services teams to advocate for client needs.
- Identify opportunities for account growth and coordinate with Sales and Customer Success leadership.
- Lead periodic business reviews and report on performance and impact metrics.
- Share best practices relevant to the iGaming industry.
Qualifications
- Minimum of 3 years' experience in a client-facing role within a SaaS environment.
- Strong account management and relationship-building skills, ideally in a complex or strategic account context.
- Bachelor's degree in Business or a related field; MBA is a plus.
- Preferred background in the iGaming industry, including online sports betting or casino operations.
- Excellent communication, presentation, and project management skills.
- Comfortable working independently and on-site with a major client.
- Ability to operate across time zones and manage multiple priorities in a fast-paced environment.
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