Systems Support Analyst

Established in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.

Established in 1959 and with over 56,000 members we’re a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.

About the Role

The role of the Systems Support Analyst is to provide support to business users, systems and applications by acting as the first point of contact for all incidents and service requests.

The Systems Support Analyst will work closely with the Technology team and various internal and external stakeholders to implement and provide software, desktop and critical systems administration support, including cloud-hosted solutions in line with compliance, procedures and service levels of the Bank.

In addition to this, the key focus of the Systems Support Analyst will be to provide support for the core banking and business systems by working closely with the business and external stakeholders to configure the systems with approved changes, testing and implementing solutions on a timely basis through change management controls. You will also be involved in projects which transform our business with the aim to improve our member services and experiences.

This role is a perfect opportunity for an individual who has application, desktop, infrastructure, enterprise solutions and cloud support experience with a keen eye for detail and loves working in a fast-paced environment. You will be eager to learn and contribute actively to support our business. In addition to this, the role is a critical one in supporting systems across the business, as such, it may require occasional after-hours work, on-call and remote support when required by the business.

The key responsibilities of this role include:

• Ensuring all requests are logged into the IT Service Desk with clear and concise resolutions provided
• Creation of documentation and contribution to the IT Service Desk knowledge base
• Undertake daily routine tasks to ensure the availability of all systems
• Engage with relevant third-party stakeholders to support Australian Military Bank’s systems.
• Monitor and provide IT Support for applications, core banking systems, and systems administration, including cloud-hosted solutions, including virtual desktops
• Support business projects and initiatives
• Supporting users with remote tools
• Daily application support for banking and digital channel solutions
• Implementation of changes for banking and business applications
• Implementation of solutions and changes in accordance with change management controls

About you

This role is perfect if you have demonstrated application support and technical experience within the banking or financial services sector. You will be familiar with banking systems support or equivalent systems, have hands-on experience with Active Directory and cloud directory services and be able to work with external suppliers to resolve issues when required. You must be willing to learn and work closely with a fast-paced team.

You will have excellent oral and verbal communication skills, the ability to think quickly to resolve technical issues using your own initiatives and prioritising work to meet deadlines to ensure you are successful in this role as well as experience remotely supporting a diverse user base in a multi-site environment.

You will be working with people who are passionate about what they do every day, and you must be a team player who enjoys working alongside others and contributing to team activities.

Experience Required

You will have

• Relevant Information Technology degree/diploma
• A minimum 3 years’ experience working in IT service desk support
• Experience with ITIL practices and service management tools
• Excellent problem-solving skills and ability to troubleshoot technical issues
• Experience in the installation and maintenance of Microsoft Windows operating systems, Windows Server, Active Directory, Azure fundamentals and various Microsoft Office software products
• Ability to work independently and manage multiple tasks and projects

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunities nationwide and the opportunity to embrace new technologies and ways of working.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer