Systems Support Officer

04th June, 2025

Systems Support Officer
Full Time Ongoing

Our Region
Ingham is uniquely positioned just over an hour north of Townsville and approximately three hours south of Cairns and is within the tropical paradise of the Hinchinbrook Shire. With Ingham at its centre, the region is surrounded by rugged mountain ranges, giant waterfalls, the Great Barrier Reef, wild beaches and tropical islands. It’s a place where breathtaking scenery, unique wildlife, world-class fishing experiences, delicious, locally sourced food, inspirational art and 60,000 years of culture are all weaved into one incredible story: The Hinchinbrook Way.

Our Council
Hinchinbrook Shire Council is proud to be one of the largest employers in the region, with a diverse team of around 200 people working across technical, administrative, operational, and senior management roles. We’re committed to creating a fair, flexible, and supportive workplace where our staff can thrive while enjoying the unique attractions and vibrant community life of Hinchinbrook. With benefits such as a nine-day fortnight for most roles, generous superannuation, and leave entitlements, we offer opportunities to grow your career while embracing the lifestyle you love. By joining us, you’ll be part of an organisation that values its people, promotes collaboration, and strives to make a lasting, positive impact on the Hinchinbrook community.

What Council Offers:

• 72.5-hour fortnight with roster variations depending on the position (9-day fortnight - RDOs in accordance with Council policy)
• Up to 12.5% Superannuation employer contribution for contributing members
• 5 weeks annual leave plus 17.5% annual leave loading
• 15 days paid sick/parental leave
• Salary Packaging options
• Employee Assistance Program (EAP)
• Accredited Mental Health First Aid Officers
• Annual Flu vaccinations + Skin Checks
• Corporate Uniforms (annual allowance) and PPE supplied

The Opportunity
As the Systems Support Officer, you will play a vital role in supporting the strategic development, maintenance, and security of Council’s information systems and digital infrastructure. Reporting to the Information Services Manager, you will contribute to Council’s digital transformation initiatives and ensure the effective operation of enterprise applications, networks, and cybersecurity systems. This role also oversees system administration, technical services, and supports information governance practices to ensure compliance with relevant legislation and policies.

Key Responsibilities

• Support the Information Services Manager in delivering Council’s Information Services strategy and digital transformation initiatives, including integration with Technology One systems.
• Assist with the implementation, administration, and maintenance of enterprise applications and platforms such as GIS, Microsoft 365, VEEAM, Abnormal Security, and Azure.
• Ensure the availability, security, and reliability of Council’s information systems and network infrastructure.
• Collaborate with Records staff to support compliant information and records management, including data storage, retrieval, retention, disposal, and e-waste practices.
• Coordinate responses to system access and data requests in line with Council policies and privacy obligations.
• Contribute to the development and review of information security policies, ensuring alignment with cybersecurity objectives.
• Manage Council’s cybersecurity tools and support incident response activities.
• Provide assistance to the Information Systems Engineer on server, network, and system-level tasks.
• Support the planning and delivery of system upgrades, infrastructure projects, and digital service improvements.
• Maintain up-to-date knowledge of relevant local government legislation and ensure compliance across information services.
• Assist in managing IT vendor relationships and monitoring service provider performance against agreements.
• Contribute to building digital capability across Council through end-user support, training, and documentation.

Our Ideal Candidate
We are seeking a technically capable and dependable team member with sound knowledge of information systems and a strong commitment to supporting reliable, secure, and efficient IT services. The ideal candidate will have experience providing first-level support for enterprise applications, assisting with system administration tasks, and contributing to the maintenance of networks, cloud platforms, and cybersecurity tools. You will be detail-oriented, responsive to user needs, and able to work collaboratively to deliver practical IT solutions across Council

Key Selection Criteria
If our values resonate with you ‘Integrity, People Focused, Excellence and Sustainability’ and you possess the following qualifications and experience, read below about how to apply:

• Proven experience supporting and administering information systems, networks, and infrastructure in a corporate or government setting.
• Sound understanding of information security principles and experience supporting cybersecurity tools.
• Experience managing Microsoft 365 environments, including user access, security, and administration.
• Strong troubleshooting skills with the ability to resolve technical issues across systems, networks, and applications.
• Sound knowledge of data governance, backup systems, and business continuity practices.
• Well-developed communication and interpersonal skills, with the ability to support internal users and liaise with external vendors.
• Ability to manage competing priorities, work independently, and meet deadlines.
• Understanding of relevant legislation, standards, and policies relating to information systems and local government operations.
• Current Queensland ‘C’ Class Driver Licence (minimum P1).

Desirable:

• Relevant qualifications in Information Technology or a related field, and/or experience with virtualisation (VMware), Microsoft Sentinel, Microsoft Purview, MDM platforms, VEEAM, ITIL frameworks, or the Essential Eight cyber maturity model.

General Salary Information:
Level 4 Year 1 - $82,253.00 per annum plus superannuation.

The Selection Process
We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.

Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.

Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.

How to Apply
Applications close on ‘Thursday 19 June2025, at 5.00pm/am AEST’

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

For More Information:
Thank you for your consideration and interest in this position. For a confidential discussion, contact Craig Evans, Information Services Manager on (07) 4776 4651