The Advisory Services team plays an important role as one of the first points of contact within the Wage Inspectorate, providing valuable information about Victoria's Industrial laws, including: the Long Service Leave Act 2018, the Child Employment Act 2003, Child Wellbeing and Safety Act 2005, and the Owner Driver and Forestry Contractors Act 2005.
The Team Leader, Advisory Services role leads a team of regulatory customer service professionals, delivering service to the public through the operation of a helpline, responding to online enquiries, triaging reports of non-compliance and assessing child employment licenses.
Key aspects of the role include collaboration with leaders across the organisation to provide insights and analysis that inform compliance activities and driving continuous improvement activities to assist the Wage Inspectorate achieve strategic outcomes as a modern regulator.
To succeed in this role, you will have proven experience as a leader within in a complex service delivery environment, including demonstrated skills in driving process improvements and a high performing, collaborative culture. As we are a frontline team, the ability to manage competing priorities and operate within a dynamic environment is required, ensuring coordination of work and quality assurance activities are undertaken to achieve service targets.
The Team Leader, Advisor Services role presents an exciting opportunity to showcase your leadership expertise in a collaborative and engaging environment, while further developing your career as a leader within a modern regulator.
How to apply:
To be considered for this position applicants must submit:
- a resume
- a cover letter - addressing the key selection criteria (within three pages).
Applications close 30 June 2025
Your applicated is to be submitted online by selecting the "Apply Now" button.
Other relevant information:
- Preferred candidates will be required to complete a Pre-employment Declaration and Consent form along with a Nationally Coordinated Criminal History Check. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
- The Wage Inspectorate actively promotes diversity, inclusion, and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at The Wage Inspectorate can be worked flexibly, however it may differ from role to role.
- The Wage Inspectorate is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the agencies obligations under the Occupational Health and Safety Act 2004 (OH&S Act). To support this the Wage Inspectorate has a COVID-19 Vaccination policy which strongly recommends all employees be fully vaccinated.
