- Be part of a purpose-driven organisation providing ICT Support to healthcare providers in the Barwon South West region
- Lead a customer-centric ICT support team committed to service excellence
- Find satisfaction in a position that offers diversity, complexity, and fulfilment
- Permanent Full-time - 80hrs per fortnight
About Barwon Health
Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.
About the facility
Our major sites include University Hospital Geelong in Geelong’s CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.
About the South West Alliance of Rural Health
South West Alliance of Rural Health (SWARH) is a virtual organisation within the south west of Victoria, Australia covering 60,000 square kilometres from Melbourne to the South Australian border, from the coast to 150 kilometres inland. SWARH services all the ICT requirements of its members and customers. SWARH members comprise of public hospitals with customers being non-government organisations, community health centres, bush nursing agencies, medical clinics, pharmacies and other government organisations.
About the role
We are seeking a dynamic and experienced Team Leader to manage key ICT service desk support functions. This pivotal role ensures the delivery of high-quality, efficient, and customer-focused ICT support services to our members.
The Team Leader – Frontline Services oversees the service desk triage function, including phone-based support, as well as managing a team responsible for Level 1 and Level 2 clinical application support. The successful candidate will foster a culture of excellence, innovation, and accountability within the Service Support Directorate.
Key responsibilities include overseeing service requests, incidents, and problems to maintain service standards and optimise customer satisfaction, as well as analysing performance data to drive continuous improvement. As a primary escalation point, the Team Leader – Frontline Services will collaborate closely with SWARH directorates to ensure timely and effective resolution of technical issues.
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
About the culture
Barwon Health is a values driven organisation and you will thrive working in a culture that values respect, compassion, commitment, accountability and innovation.
You will have the opportunity to be part of a highly skilled, professional, friendly and dedicated team who takes pride in providing high quality service. Barwon Health provides a supportive environment that encourages professional growth and education in this specialist area.
Barwon Health staff benefits
- Excellent working conditions with a high sense of job satisfaction.
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program.
- Wide-range of professional development opportunities to enhance your career.
- Attractive salary packaging benefits. Living expenses capped at $9010 and meals and entertainment capped at $2650.
Diversity and Inclusion
We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected.
Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.
We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and we welcome and encourage applications from those who identify as Aboriginal and/or Torres Strait Islander.
We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. Should you require any reasonable adjustments or support during the recruitment process, we are here to assist you every step of the way.
We are committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards.
We are also proud to be Totally Smoke Free.
If you need assistance with your application for this role, please email the Talent Acquisition team at [email protected] with your preferred contact method and details, and we will get in touch with you. Please note we do not accept resumes via email.
Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance.
This role requires you to provide evidence of a 2025 influenza vaccination.
Email: [email protected]
Are you currently a Barwon Health employee? If so, please follow the links below on how to apply.
