Technical Analyst
to join our Collaboration Services group within Optus Enterprise Government Technical Assistance Centre (GTAC). This role spans two key domains — Unified Communications (UC) and Networks — supporting the delivery of cutting-edge collaboration solutions to Federal Government and Enterprise customers.
You’ll play a hands-on role in designing, implementing, and supporting UC and VC platforms, with a strong focus on
Microsoft Teams
and
network technologies
such as Cisco and Fortinet. You’ll work closely with customer stakeholders, delivery teams, and technical specialists to ensure seamless service delivery, while also mentoring junior analysts and driving automation through DevOps practices.
What You’ll Be Doing
Deliver end-to-end collaboration solutions including discovery, planning, low-level design, implementation, and transition to production
Provide technical support and escalation for managed services aligned to SLAs
Collaborate with internal teams and customer stakeholders to ensure successful delivery and ongoing service improvement
Maintain and update technical documentation, disaster recovery plans, and change management records
Drive automation and efficiency through DevOps practices and scripting
Operate within an ITIL-based service management framework
Represent Optus on customer premises, working in partnership to achieve shared goals
What You’ll Bring
Australian Citizenship (mandatory) and eligibility for Government security clearance (NV1 highly desirable)
Microsoft Teams certification and hands-on experience with UC platforms (essential)
Solid understanding of network technologies — Cisco, Fortinet, Riverbed, etc.
Experience with Cisco UC Manager, CUBE/SBC, Polycom RealPresence, and Cisco Telepresence
Strong troubleshooting, analytical, and documentation skills
Ability to work autonomously, manage competing priorities, and perform under pressure
Familiarity with ITIL practices and service management environments
DevOps mindset with a focus on automation and continuous improvement
Excellent communication and stakeholder engagement skills
A collaborative, customer-focused attitude with a passion for delivering results
Optus is a place where we let you do you. We offer a range of benefits including:
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive carer neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 'Connected Leave' Days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected]
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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