About the Company
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.
What You’ll Do
As a key member of our Technical Support team, you will:
- Deliver general phone-based technical support for MHI air conditioning products across Australia.
- Provide spare parts advice and commissioning support to Service Agents via phone and email.
- Assist in analysing Warranty Claim Orders data and provide trade-related insights.
- Manage and process Warranty Claim Orders
- Assist with after sales technical training
- Support with component inspections, diagnostics, and returns.
- Carry out general administrative and office support duties as needed.
What You’ll Bring
We’re looking for someone who is:
- A qualified refrigeration tradesperson (essential).
- Results-driven and self-motivated with a strong sense of integrity.
- Skilled in reporting and proficient with Microsoft Office tools.
- An excellent communicator with strong organisational and time management skills.
- Able to work independently and manage multiple priorities effectively.
What we offer:
- Competitive compensation package!
- Learning and Development to help you gain some extra skills!
- An additional day off for your wedding!
- PerksPlus! This provides employee discounts across 400 retailers in ANZ!
- EAP Service provided!
- Monthly office lunch!
Interested?
Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees. We highly encourage you to get onboard and !
The successful candidate will be subjected to the appropriate background checks and can include a National Police Check, National Criminal History Check, VEVO Check, and Professional References.
For more information about Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. please visit our website www.mhiaa.com.au
