Job Description
The Technology Lead will serve as a primary interface between a Technology Stream and our Servicing Stream within a Learning Managed Services (LMS) program. This role ensures seamless integration, alignment, and readiness of service operations by providing technical oversight and translating technical deliverables into service-ready functions.
Your Opportunity
- Act as the liaison between the service centre operations team and the technology delivery team to ensure mutual understanding of system capabilities and service requirements.
- Coordinate and track technical enablement milestones to align with service readiness and go-live timelines.
- Lead discussions on configuration, user access, reporting enablement, and workflows impacting service delivery.
- Provide input into SOPs, training documents, and service desk procedures from a technology perspective.
- Support the transition to run services by validating technical readiness of systems supporting service delivery.
- Identify and resolve blockers between streams and escalate risks or dependencies proactively.
- Information Technology Infrastructure Library foundations including incident management, change management, and request fulfilment.
- Manage a ‘Software as a Service’ provider.
- Gain ap proficient understanding of our core systems to act as our internal expert for program implementation and operations.
- Manage all service centre tech change and upgrades.
Your Experience
- Proven experience in managing interfaces between service delivery and technical teams within a managed service environment.
- Strong understanding of technology rollouts, end-user enablement, and service design.
- Excellent communication skills with the ability to translate between business and technical contexts.
- Experience in education, learning, or public sector programs is desirable.
Additional Information
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.
Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.
At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.
Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.
At KPMG every career is different, and we look forward to seeing how you grow with us.
