Telephone Debt Collector

About Us
Commercial Credit Services is a professional debt collection agency operating across Australia and New Zealand. We are a merit-based employer, proud of our diverse workplace, and committed to fostering career growth. Our focus is on equipping our team with lifelong skills that can be applied in any professional setting.

The Role

As a Telephone Debt Collection Specialist, you’ll play a vital role in resolving customer accounts while working within a supportive, team-driven environment. It requires you to be available to work at least 3 shifts per week and 20 hours per week regardless of your personal schedules e.g., exams, school, extra-curricular commitments, public holidays.

Your responsibilities will include:

✅ Handling customer interactions with empathy, professionalism, and patience to find effective solutions

✅ Managing emotional and high-pressure situations with quick thinking and adaptability

✅ Working collaboratively with colleagues to meet team goals

✅ Negotiating payment plans with customers to resolve outstanding debts

What We’re Looking For

This role requires commitment and reliability. To be eligible, you must:
✅ Work a minimum of 3 shifts per week (Note: We are closed on public holidays and weekends.)
✅ Be available for at least 20 hours per week
✅ Finish at 8:30 pm Monday–Thursday, if required
✅ Start at 7:30 am Monday–Friday, if required
✅ Work Mondays (minimum 5-hour shift) and *Fridays until 5 pm (minimum 5-hour shift)

✅ Must be able to COMMIT TO 3 SHIFTS & 20 HOURS per week regardless of Exams, Busy Period with your own stuff e.g., school, & Public Holiday – as we close on public holidays.!
✅ Commit to at least 18 months in this role – or longer!
✅ Work on-site in Mulgrave (799 Springvale Road – South-Eastern Suburbs of Melbourne)

Qualities That Will Set You Apart

✅ To excel in this role, you should bring:

✅ A positive, can-do attitude

✅ Strong problem-solving skills

✅ The ability to handle pressure with professionalism and grace

✅ A willingness to take feedback constructively

✅ Genuine empathy and care for customers

✅ Quick decision-making abilities

✅ Excellent verbal communication skill

✅ Fluency in languages other than English (highly advantageous!)

Benefits & Perks

✅ Competitive hourly rate ($31.20 – $36.06 per hour)
✅ Additional evening shift incentives
✅ Career advancement within a fast-growing company
✅ Opportunities for leadership for high-performing team members
✅ Exciting incentives and rewards for top performers
✅ A diverse and inclusive workplace that values every individual
✅ Ongoing training with real-world applications
✅ Free food to keep you fuelled during shifts

How to Apply:

If you're looking for a chance to join a forward-thinking company and make a difference, we want to hear from you! Please submit

✅ An updated our resume

✅ A brief cover letter detailing your suitability for the role and ensuring you cover off on why you are the dedicated team member we want

✅ Complete our questions

Job Types: Full-time, Casual

Pay: $31.20 – $36.06 per hour

Expected hours: No less than 20 per week

Benefits:

• Free food

Schedule:

• Afternoon shift
• Day shift
• Evening shift

Supplementary Pay:

• Performance bonus

Application Question(s):

• Were you referred by a current member of staff member, if so, who?
• What is your best CONTACT NUMBER to reach you on?
• What is your EMAIL ADDRESS to contact you on?
• How long do you plan on working with Commercial Credit Services?
• How many hours/shifts a week do you wish to work?
• Are you able to commit to shifts Monday to Thursday that may finish at 8.30pm?
• Are you able to commit to shifts Monday to Friday that may start at 7.30am?
• Are you available to work a Monday shift?
• Are you available to work a Friday shift finishing at 5pm?
• Do you speak any other languages fluently if YES – what languages?
• This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road – Mulgrave – South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?
• Do you have any planned holidays in the next 18 months – if yes when?
• What is your motivation for applying for this role?
• Are you an Australian Citizen or Permanent Resident, if not what Visa do you hold?
• If you are on Visa - What is the maximum hours you can work, and when does it expire?

Work Location: In person