- Manage relationships with Sydney Water’s complex high-value business customers
- Based from our St Marys office with a large field based element
- EA Level 14: $148,386.65 base salary plus super plus fleet vehicle
About the role
Are you an experienced Account Manager or Business Consultant with technical expertise in trade waste or similar highly regulated industry? This is an excellent opportunity to join our Business Customers team as a Trade Waste Account Manager.
This senior, field-based role will build trusted partnerships with Sydney Water’s most complex and high-value business customers—those who need tailored, non-standard servicing solutions. Based at St Marys, you’ll be largely field based, regularly visiting customer sites and Sydney Water depots to deliver strategic support and expert guidance.
You’ll play a key role in identifying and presenting opportunities to introduce innovative, unregulated products and services that drive better outcomes. From boosting customer engagement to improving water efficiency, trade waste management, and sustainability, your work will help shape smarter, more resilient water solutions across our network.
Note: This role will be titled Business Customer Consultant for internal purposes.
Key Responsibilities:
- Act as the primary relationship lead for Sydney Water’s complex, high-value, and high-risk business customers, building strong partnerships and ensuring long-term success.
- Represent both Sydney Water in negotiations, navigating critical and challenging discussions with professionalism and strategic insight.
- Ensure customers meet their contractual obligations under the Customer Contract and any additional agreements, maintaining compliance and accountability.
- Assess, implement, and monitor high-risk trade waste discharge approvals, using business tools to track and maintain customer compliance.
- Investigate trade waste incidents thoroughly, reporting findings and working with customers to resolve issues and reduce risks to the sewer network.
About you:
The successful candidate will possess or have the foundations to develop technical expertise in trade waste and backflow prevention. You will leverage your strong communication and negotiation skills to engage with senior stakeholders, foster strategic partnerships, and deliver mutually beneficial outcomes.
In addition to tertiary qualifications in Engineering, Environmental Science, or a related discipline, and a valid drivers licence we are looking for:
- Minimum of 5 years’ experience in a relevant role with a proven track record of achieving objectives.
- Experience in managing on-site wastewater pre-treatment systems or in a similar industry.
- Demonstrated ability to deliver programs and services to business customers.
- Strong understanding of the commercial and industrial impacts on water authority operations.
- Technical knowledge of program delivery mechanisms tailored to diverse business customer needs.
- Proven ability to work safely in field environments.
Does this sound like you? Apply now. Closing date: 14th September 2025
We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner [email protected]
Please see the position description for the role’s full accountabilities.
Why join us
At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.
Dive into Our Great Benefits:
- Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
- Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
- 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Working at Sydney Water
We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.
Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.
