Travel and Administration Coordinator
- Perth, Western Australia
- Human Resources
- Permanent, full-time
The company
PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.
We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service.
About the role
We have an exciting opportunity for a Travel and Administration Coordinator to join our dynamic growing team.
If you have previous experience in Travel Consultancy, we want to hear from you. You will be responsible for assisting in the management of the travel booking system for all APAC travellers, as well as Administration tasks within the Perth office. For the successful candidate this role has the opportunity to grow into other areas of the business.
Responsibilities of the role include:
Travel
- Manage complex travel requests and high-pressure situations while adhering to strict deadlines.
- Work closely with the Flight Operations Coordinator and the Technical Resources Officer, to book and monitor travel for operational personnel on Fly-In-Fly-Out (FIFO) work rosters, as per the Air Maestro database.
- Co-ordinate with the appointed TMC to ensure that all travel bookings are made efficiently and cost effectively.
- Advise employees of any required Visa or Esta documentation for international travel.
- Provide quick and efficient administration of any approved changes to bookings required.
- Maintain traveller passport and contact information within Air Maestro, the FCM portal and other profiles as required.
- Manage travel credits and utilisation within the system.
- Required to be on-call outside of regular business hours on occasion, to address any needs a travellers may have while in transit.
Office Administration
- Respond to incoming telephone calls and direct to employees as appropriate. This may involve dealing with Customer enquiries.
- Meet and greet visitors at reception and advise them of visitor requirements.
- Assist with preparing for meetings, including meeting room setup, and organising refreshments and catering.
- Maintenance of the reception area, meeting rooms and staff kitchen.
- Receipt of mail and assist with post and courier arrangements.
- Stationery maintenance and ordering.
- Raise Purchase Orders and make small value sundry purchases.
- Produce office memos and notices as required.
- Arrange business cards and ordering of corporate uniforms.
To be considered for this role, you will need:
- Previous experience in the Travel Industry or in a Travel Consultancy (desirable).
- Experience using a GDS (desirable).
- IT literate with experience and confidence in using Microsoft Office 365 programmes.
About you:
- Able to work accurately in high volume, complex travel requests and high-pressure situations while adhering to strict deadlines.
- Strong attention to detail with excellent time management skills.
- Strong interpersonal and communication skills to maintain effective working relationships.
- Hold valid rights to reside and work in Australia.
Culture & Benefits
- Competitive Base Salary, in line with your skills and experience
- Commitment to your ongoing development and growth, including on-the-job opportunities, formal programs, coaching and mentoring
- Values led culture
- Salary sacrifice options including novated leases and superannuation.
- A work environment where safety is always the number one priority
By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences.
If this position sounds right for you, please register through our PHI Career Centre and follow the steps to complete an application.
PHI Aviation is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islanders. Defence force experience is desirable, and veterans are encouraged to apply. We respectfully request no agency submissions.
Applications close 20 August 2025. PHI reserves the right to commence shortlisting and remove the job advertisement prior to this date.
