Company Description
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description
We’re Jetstar. Let’s takeoff together.
- Exciting opportunity for a key member of the Adelaide Airport leadership team
- Challenge yourself to inspire and lead a high performing team in an operational environment
- Full-time, permanent position working across a 7-day rotational shift roster
Up there, down here – our people are what make us Jetstar. We’re all in it together, helping more Aussies takeoff more, for less. So, what does that mean for our culture? Well, we want your job to be the next place you fly.
At Jetstar, you’ve got the freedom to grow, steer and make the job yours. All with the support of a team who loves to watch their teammates soar. Together, we get to takeoff at work, and in real life.
The Opportunity
The Turnaround Manager is a key member of the Adelaide Airport leadership team, responsible for the delivery of our scheduled operations in a safe and compliant manner.
Reporting to the Adelaide Airport Manager, you’ll provide oversight and management of our daily operational performance and driving the Precision Timing Schedule (PTS) across our frontline airport operations for both front of house (FOH) and Back of House (BOH).
The core responsibilities of this role will be:
- Managing day of operation task allocations for airport stakeholders, as required. Co-ordinate aircraft movements in collaboration with the JOCC (Jetstar Operations Control Centre), Jetstar Engineering, Airport authorities, the ground services providers, and other stakeholders
- Proactively identify and manage operational issues, mitigating any impacts to our customers and operations
- Operational oversight of ground service providers
- Planning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiatives
- Supporting the management of domestic and international operational performance
- Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
- Supporting the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
- Coordinate operational turnaround requirements ensuring activities occur inline within our Precision timing Schedule.
- Building strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successful
- Lead and maintain a skilled and enthusiastic workforce in line with business volume and targets
- Collaborating with the Performance Manager to support the ongoing development and on-shift performance of frontline team members
- Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies
To be considered, key skills will include:
- Strong frontline experience with a well-developed knowledge of airport and airline operations
- 3-5 years of experience of managing a team of customer service/front line professionals, demonstrating strong attendance, reliability and strong leadership
- Strong customer service orientation with emphasis on service excellence and on time performance
- Strong coordination background and experience in managing conflicting and dynamic priorities
- Ability to manage conflicting priorities while maintaining a strong service culture.
- The ability to drive results for quality outcomes in a timely manner
- Exposure to managing and understanding teams in a shift/rostered work environment
- A collaborative approach with the ability to engage and influence relevant stakeholders
- Proven influencing skills in driving customer service and operational initiatives.
- Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
- A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar
We can’t wait to hear from you.
Applications close: Friday 1st August 2025
Your Life At Jetstar Is Unlike Any Other
Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our Engineering Team get to exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
