VictimConnect - Specialist Counsellor

• Permanent full-time (Mon-Fri, 9am - 5pm)
• Brisbane City (QLD)
• SCHADS Award Level 5 + super. NFP salary packaging available.

Role Overview

The role of the Specialist Counsellor is to provide highly specialised, multi-session, trauma counselling to adults and children who have been a victim of any personal and violent crime. Specialist Counsellors work with callers on an appointment-based system with sessions conducted via phone call. During sessions the Specialist Counsellor will conduct needs, risk and safety assessments using psychological first aid and emotional support and providing appropriate referrals as determined by clinical protocols. This program uses a PTSD CBT and Recovery Model framework that prioritises trauma informed approaches. The role will also be required to support in the broader VictimConnect team at times, answering calls and chats, establishing caller safety, building rapport, and identifying best pathways for support either internally or externally.

Eligibility Criteria

• Bachelor's degree in social work, human services, behavioural science or other relevant fields acceptable by DV Connect.
• 3 years' experience in specialist trauma counselling or similar, including supporting victim-survivors of domestic, family, and sexual violence.
• Demonstrated experience providing counselling support to both children and adults impacted by trauma or violence.
• Eligible to hold a membership with one of the following bodies of profession – AASW, ACA, APS or PACFA
• Professional, culturally sensitive and non-judgemental assessment skills.
• Ability to accurately type case notes during calls while ensuring database integrity and precision.
• Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Knowledge and understanding of relevant practice frameworks and/or therapeutic models used in responding to victim/survivors of interpersonal trauma.
• Strong understanding of the gendered nature, effects, causes, and dynamics of domestic, family, and/or sexual violence
• Provide supportive and culturally safe spaces for diverse groups, including First Nations peoples, individuals from culturally and linguistically diverse backgrounds, people with a diagnosed disability, and members of the LGBTQI+ community.

What's in it for you?

• Easy access to exclusive shopping perks and discounts via Employment Hero.
• Annual pay point reviews.
• Hybrid working arrangements are considered after 3 months of employment
• Receive best-practice clinical supervision, supportive 1:1 catch-ups with your dedicated Team Leader and on-shift support.
• Career progression opportunities and professional development resources.
• Access free professional and confidential mental health and wellbeing support for personal and work-related matters through EAP Brisbane.
• Inclusive team environment.
• Regular staff wellness activities.

Note: This advertisement will close at 12:00pm, 01/08/2025. Short-listing will commence as applications are received.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

For more information, please email [email protected]

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.