Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
We are now looking for a motivated and proactive Warranty Supervisor to join the team based at Warwick Farm.
Responsibilities:
- Oversee the end-to-end warranty processing for all brands, ensuring alignment with business needs and compliance with manufacturer requirements
- Maintain strong, positive relationships with both manufacturers and internal departments
- Manage and control warranty-related costs by ensuring efficient operations and adherence to set service, sales, and profit objectives
- Ensure accurate and timely processing of all warranty claims, including the submission of required defective parts and detailed defect reports
- Ensure correct and customer-orientated application of the current warranty conditions, to maximise the amount of customer satisfaction achieved
Requirements:
- Previous experience in a similar Warranty Supervisor or Warranty Clerk role within the automotive industry
- Strong understanding of manufacturer warranty guidelines and claim procedures Excellent attention to detail with a high level of accuracy in data entry and documentation
- Strong organisational and time management skills with the ability to prioritise tasks effectively
- Exceptional communication and interpersonal skills to liaise with internal teams and manufacturers
- Ability to analyse data, identify trends, and implement process improvements
- Proficiency in using dealership management systems (e.g. ERA, Auto-IT, Pentana)
- A proactive and solutions-focused mindset
- Current Australian driver’s licence
Benefits:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family
If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you!
