Waste Operations Officer

Job Description

• Permanent, Full Time
• $75,252.28 per annum plus Superannuation
• Join the Waste Operations team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As Waste Operations Officer, you will play an important role in supporting the unit to achieve the safe, effective, and efficient delivery of these services to the Hume community.

Primarily, you support service delivery across the Waste Operation unit through activities including, but not limited to; customer service, booking contractors, preparing for events, stock management, maintenance scheduling, and administrative support. Further, you will ensure the functions and activities are performed in accordance with Hume City Council’s policies and procedures, and best-practice principles, in addition to State and Federal government legislation, permits, licences, policies, regulations and directions.

What you’ll be doing:

• Assign requests to the applicable contractors and close completed requests within the relevant systems, reporting contractor performance issues to the designated contract supervisor.
• Report defects and amenity issues relating to council and non-council assets to the relevant party as required, maintaining records and reference numbers.
• Assist with the upkeep of Waste Operations storage areas
• Monitor and address jobs in administration queues within Hume Connect, shared inboxes or any subsequent systems.
• Demonstrate a strong customer focus which is responsive, accurate timely and courteous.
• Promptly bring complaints, escalations, hazards, conduct allegations, potential claims, or sensitive matters to the attention of the relevant Operations Supervisor or Coordinator Waste Operations.
• Contact customers in relation to service requests and enquiries to seek further information, clarification of details, and/or to provide status updates. This includes service requests referred from the Waste Operations Dispatch Officer.
• Order and receive PPE, consumables and equipment for Waste Operations business unit including monitoring stock levels to ensure they are maintained to prevent disruption to services.
• Verify, accept and store deliveries, undertake stocktakes, order and replenish materials and equipment as required.
• Request quotes from suppliers and raise purchase orders in accordance with the Procurement Policy, ensuring that suppliers providing a service are provided with the correct job details, including timelines for completion.  
• Weekly analysis and detailed reporting on operational data to the Coordinator and Operations Supervisors. This includes monitoring and reporting on service delivery statistics, backlogs and overdue Service Requests.

The skills and experience you’ll bring to the role:

• A Certificate 4 or higher in business and/or administration and relevant experience, or lesser formal qualifications with substantial relevant experience in undertaking administrative processes and tasks in a service delivery environment.
• Highly developed customer service skills with a proven record in delivering quality frontline customer service.
• Well-developed communication skills, both verbal and written, with the ability to convey information clearly and concisely
• Intermediate proficiency in Microsoft Office applications (Word, Excel, and Outlook) and the ability to quickly learn new software systems.
• Experience in operations, waste management and/or local government (desirable).

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Additional Information

Position Description