Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.
Job Description
We are seeking an Administrative Officer to join our team to deliver high-quality frontline customer service and administrative duties. The role requires a dedicated client focus to enhance the client experience and deal with any phone, email, and face-to-face enquiries.
Key Responsibilities:
- Deliver exceptional customer service by promptly responding to frontline, phone, and email inquiries, ensuring clients feel valued and supported.
- Assist clients with registration, enrolment, program details, and appointment bookings, offering clear and accurate guidance.
- Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
- Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
- Maintain a welcoming and professional environment in reception and student areas, addressing client needs with care.
- Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.
Qualifications
The person we seek will ideally have the following skills and experience:
- Proven ability to deliver outstanding customer service via phone, email, and face-to-face interactions.
- Excellent interpersonal, written, and verbal communication skills, with a friendly and professional approach.
- Strong administrative skills and meticulous attention to detail, ensuring accuracy in all tasks.
- Calm under pressure with the ability to prioritise and manage multiple tasks in a fast-paced environment.
- Awareness of diverse cultural perspectives and a sensitive, client-focused approach.
- A collaborative team player who thrives in a supportive environment.
Desirable:
- Previous experience in the education sector or government-contracted programs.
- Familiarity with student management systems.
Additional Information
At Navitas Skilled Futures our employee perks and benefits include:
- Unlimited global career opportunities across the Navitas portfolio
- Flexible working arrangements
- Salary packaging and novated leasing
- 2 paid volunteer days per year for your passionate causes
- Health & well-being packages including free counselling and well-being specialist support for employees and family members
- Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
- Access to LinkedIn Learning and professional development opportunities
Diversity Equity and Inclusion:
Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
Join our dedicated team committed to enhancing the experience of our clients!
How to Apply:
- Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
- Please note applicants are assessed upon receipt so you are encouraged to apply now.
Like to find out more? For a confidential discussion please contact: Sandesh Ban at Sandesh.ban@nsf.navitas.com or 0491 693 690
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.