The State Insurance Regulatory Authority (SIRA) is looking for an Analyst, Digital Products to join our team!
Benefits
- Fantastic ongoing clerk grade 7/8 Opportunity.
- Salary range: $113,574- $125,720 + super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.
About Us
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW.
You will be joining the recently established Digital Team, the team is central to SIRA’s 2028 priority of becoming an intelligence-led, risk-based regulator that will deliver improved outcomes for the people of NSW.
This role sits specifically in our Digital Products team within the Customer, Data & Delivery Directorate.
SIRA is at the forefront of digital regulation, you will be working with the world leading NSW Data Analytics Centre and the NSW Department of Customer Service to deliver digital capabilities to our staff and customers.
Understand more about SIRA – here
Your responsibilities will include:
The Analyst is responsible for analysing, evaluating and generating solutions for a range of activities to support the Digital Products function. This position will transmit knowledge, skills and ideas to others to support the successful delivery of improvement strategies and projects to support the organisational strategic and operational goals.
- Significant experience in an Analyst role within a large organisation.
- End to end business analysis skills: process mapping, process re-engineering, user stories, support workshop facilitation and improvement techniques.
- Demonstrated ability to deliver services and advice in a project environment.
- Strong understanding of the software testing, in particular UAT, SIT and sandbox testing.
- Ensure that testing outcomes meet stringent quality and performance requirements.
- Work within an Agile delivery team, engaging with development team members, subject matter experts (SMEs), operators, and various users across multiple test phases.
- Ability to understand and apply other improvement practices such as Lean, Agile or Human Centred Design is highly desirable.
- Customer Experience mindset and drive to deliver value for learners.
- High level communication skills.
About you
- A strong operator who has experience in the digital space, preferably in website management and testing.
- An analytical thinker who can think outside the box to solve complex problems.
- Proven experience in creating comprehensive test documentation, including test plans, test scripts, and test results.
- Demonstrate sharp analytical skills, adept problem-solving capabilities, and a talent for meticulous organization.
- Proven track record in agile project environments.
- Proven expertise in either building or testing Android, iOS, and web applications or services.
- Proficient in software test automation, encompassing both user interface (UI) and application programming interface (API).
- A flexible worker who can adjust their capabilities to suit a variety of stakeholders.
- Thrives around people, working towards collaborative relationships with internal and external stakeholders.
- A strong background in public policy, preferably in the regulatory space.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming our Analyst, Digital Products, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via vanessa.stanghieri@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 29th July 2025 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact vanessa.stanghieri@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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