Billing and Tariff Specialist
Agency Jacana Energy Contact officer
Lucy Savu at lucy.savu@jacanaenergy.com.au
Work Unit Customer Experience
Job title Billing and Tariff Specialist About the agency
www.jacanaenergy.com.au
Designation Jacana Energy Level 2
Information for applicants
Job type Full time Applications must include a one-page summary
Duration Ongoing about you, a detailed resume, and copies of tertiary qualifications. For further information for
Salary $80,944 - $102,237 applicants and example applications see: https://ocpe.nt.gov.au/working-in-the-public-
Location Darwin sector/recruitment-and-selection
Position 38853 Special Measures
number Jacana Energy values diversity in the workplace that
represents the community. Therefore, under an
RTF 328309 approved Special Measures Plan, Aboriginal
applicants will be granted priority consideration for
Closing 14/08/2025 selection. For more information on Special Measures,
go to the OCPE website.
Information about selected applicant’s merit
If you accept this position, a summary of your merit
(including work history, qualifications, experience,
skills, etc.) will be provided to other applicants to
enable transparency and understanding of the
decision. For further information see:
https://ocpe.nt.gov.au/working-in-the-public-
sector/recruitment-and-selection
Apply online link
https://jobs.nt.gov.au/Home/JobDetails?rtfId=328309
ABOUT THE ROLE
The Billing and Tariff Specialist ensures accurate billing and effective tariff management,
supporting Jacana Energy’s commitment to customer satisfaction and renewable energy.
Leading a small team, you will maintain compliance, optimise billing systems, and deliver timely
tariff updates, driving operational excellence and sustainable energy initiatives.
CORE RESPONSIBILITIES
What you will be doing:
1. Provide guidance to billing and customer operations team members, ensuring efficient and
accurate operation of billing processes.
2. Conduct regular audits of account information, resolve complex billing inquiries, and
implement corrective actions as needed.
3. Promote customer satisfaction by maintaining a high standard of customer service through
professional interactions.
4. Create, maintain, and audit Jacana Energy’s price plans and tariffs within the Retail
Operating System (ROS).
5. Conduct exception reporting and initiate corrective actions to maintain tariff accuracy.
6. Work with stakeholders to execute annual pricing plan updates and Renewable Energy
Certificate (REC) recovery projects.
7. Maintain, review, and update all requests for data from the meter data provider including
the accurate updating of the GSL payments and ACS charges reconciliation.
8. Provide regular training and procedural updates on tariff management to internal teams.
9. Comply with the Code of Conduct and all operational policies, procedures, governance
frameworks and guidelines in place across the organisation.
SELECTION CRITERIA
The ideal candidate must have:
1. Demonstrated analytical skills and proactive problem-solving abilities, with a strong focus on
numerical accuracy and attention to details in managing complex billing and tariff issues.
2. Extensive knowledge with billing and tariff processes, procedures including management
systems and relevant regulatory guidelines.
3. Proven ability to prioritise work commitments, meet deadlines and demonstrate sound
computer literacy, including proficiency in word processing, spreadsheets, and business
systems.
4. Demonstrated interpersonal and motivational skills to work in a multi-skilled work group to
achieve positive outcomes for customers and the organisation.
5. Highly developed communication and facilitation skills to engage effectively with a diverse
range of internal and external stakeholders to bring a broad range of issues to successful
resolution.
6. Commitment to providing a high standard of customer service and operating within the
Jacana Energy values of Honesty, Innovation, Teamwork, Diversity and Employee
Wellbeing.
You may also have:
1. Knowledge of data integrity and accuracy checking methods related to utility tariff and
billing systems.
2. Previous experience working in an energy and/or government sector.
CORE COMPETENCIES
Our core competency guide is the foundation tool in building and developing individual
employee growth, and outlines the behavioural skills and performance expected of employees
and are underpinned by the Jacana Energy values.
Being Resilient Rebounding from setbacks and adversity when facing
difficult situations
Collaborates Building partnerships and working collaboratively with
others to meet shared objectives
Interpersonal Acumen Relating openly and comfortably with diverse groups of
people
Plans and aligns Planning and prioritising work to meet the commitments
aligned with organisational goals
Self-Development Actively seeking new ways to grow and be challenged
using both formal and informal development channels
HOW TO APPLY
If you meet the above selection criteria and have the required capabilities, apply for this
vacancy online at https://jobs.nt.gov.au/Home/JobDetails?rtfId=328309
FURTHER INFORMATION
The recommended applicant may be required to undergo a criminal history check prior
to selection being confirmed. A criminal history will not exclude an applicant from this position
unless it is a relevant criminal history. When choosing to apply for this position,
the applicant should consider the full requirements of the position in aligning their work
experience and capabilities to this role.
Jacana Energy offers a range of employee incentives. Head over to our careers
page for more.