About the role - Permanent, full-time
The Broker Lending Specialist is responsible for the processing and submission of broker originated lending applications, ensuring agreed SLAs are met, compliance is adhered to and there is consistent and timely communication of the highest standard to the mortgage broker. The role will require ownership of each loan application from when the initial application is received through to formal approval along with being a key contact for loan scenarios. By working in collaboration with our stakeholders, the Broker Lending Specialist will ensure the best outcome for the lender and their members but also maintain a high level of risk management and awareness.
This role will be offered on a full-time basis, operating Monday to Friday. This position can be based out of Brisbane, Adelaide or Melbourne.
What you’ll be doing:
- Process and manage each broker loan application from application to formal approval within agreed SLAs, ensuring the delivery of an exceptional customer service experience and positive member outcomes.
- Work collaboratively with internal and external stakeholders, including the Broker Support and Credit Assessment teams.
- Providing timely updates (written and verbal) to mortgage brokers.
- Demonstrating a commitment and understanding of relevant procedures and regulatory requirements.
- Proactively assisting the broader team, attending broker meetings and events as needed.
About you:
As a strong communicator, you strive to deliver seamless and superior customer service to ensure positive member outcomes. You have a keen eye for detail and can demonstrate accuracy through your written and verbal communication skills. This is a fast-paced role where you will lean on your prior lending and credit risk experience, and we will give you the autonomy to focus on the applications and their varying degree of complexity. With us, you will be supported by a team focused on collaboration and championing you to be the best version of yourself.
**Please note in order for your application to be considered, you must have prior home lending experience.
Why you’ll love working with us:
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You’ll have access to financial and lifestyle benefits to support your success and individuality:
- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program.
A bit about People First Bank:
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now:
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by EOD Monday 4 th August 2025 .
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.