Connectivity Implementation Specialist, Hotels and Holidays

Job Description

• Challenge yourself to support the Partnerships team within Qantas Hotels & Holidays
• Take an opportunity to optimise how we work with internal and external strategic partner stakeholders and hoteliers globally
• 12 month fixed term opportunity at our Mascot office

Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a fast paced and growing environment, ensuring both business and customer objectives are achieved.

The Hotels and Holidays (H+H) Partnerships team has responsibility for the hotels partnership strategy, commercial relationships across all H+H business verticals and the end-to-end supply of hotel inventory sold via Qantas Groups’ branded distribution channels.

As Hotels and Holidays continues to scale, working with strategic partners and technology solutions will enable sustained growth and enhanced operational efficiencies. The Connectivity Implementation Specialist role is required for a 12-month fixed-term period, to assist with the implementation of core strategic partners.

The Connectivity Implementation Specialist will be primarily responsible for leadership and end-to-end success of the Project implementation, bridging the gap between strategic planning and practical execution working alongside key teams to ensure effective delivery through providing ongoing support and ensuring alignment to strategic direction.

This role reports into the Connectivity and Operations Manager in Hotels and Holidays Partnerships, providing leadership support and owning the development of implementation strategy and planning, collaborating with internal and external stakeholders in scheduling, governance, troubleshooting and coordinating all phases of deployment.

The Connectivity Implementation Specialist will serve as the primary point of contact for internal and external stakeholders during the implementation process, taking responsibility for the timely completion of workstream deliverables, within budget, and to the required quality standards, maximising adoption, ultimately achieving the desired business and contractual outcomes. The role will take responsibility for the regular updating of key project risks, decision points and improvement opportunities. Furthermore, the Connectivity Implementation Specialist will partner with the internal and external stakeholders to embed an operational support model including monitoring and managing the operational performance to ensure there are effective business processes to manage system issues within expected timelines and SLAs.

You’ll have:

• 5+ years of strategy implementation and/or analytical experience
• Sound Project experience and proven background of implementing change in Sales, Product & Operational environments and preferably, technology implementation experience.
• Knowledge of methodologies like Lean, Six Sigma, Agile, Scrum, Kaizen, and Value Stream Analysis to identify and eliminate waste and optimize workflows
• Strong communicator at all levels, influential, organised and effective.
• Ability to manage complex relationships across multiple business units, influence and challenge effectively
• Team player. Customer focused. High level of motivation and leadership skills. Capability to work under pressure.
• Strong communication, analytical, problem solving and organisational skills
• Extensive knowledge of Qantas product, processes, and commercial strategy

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today!