You’re someone who wants to create outcomes that have a real impact on the people of NSW.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Join one of Australia’s largest operational service delivery teams and receive support to advance your career within Sydney Trains. As a Customer Service Attendant, you’ll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps, connecting with train crew and keeping the station in tip-top shape!
For more information on these positions, view the Role Description and Intercity Customer Service Information pack.
About you
Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Customer Service Attendant.
You love working on the frontline, interacting with customers and the community.
Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.
You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.
Own transport is beneficial as some shifts start out of train operating hours.
Permanent part-time positions will see you working a minimum of 40 hours per fortnight.
Permanent full-time positions will see you working 76 hours per fortnight.
The full time pay rate for this position is $1,342.80 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive Superannuation and Annual Leave Loading benefits.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers..
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This is an in-person, on-site role.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm Sunday, 14 September, 2025.
For more information about this role, please contact ANNE.TRAN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
Successful candidates will be required to undertake and complete training in person at Petersham.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age.
Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.
Important note: You may be required to work a rotational roster where your location, days, start and finish times may vary based on business requirements and a talent pool may be created.
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