Digital Automation Manager

Insignia Financial
$133,072 - $168,499 a year
New South Wales
Full time
2 days ago

Digital Automation Manager

Location: SYDNEY, NSW, AU, 2000
MELBOURNE, VIC, AU, 3008
Employment Type: Permanent Full Time
  • Design, implement, and optimise marketing automation workflows across digital channels.
  • Permanent full-time position, based in Sydney or Melbourne
adviceandcustomer
The opportunity to join our team
We’re looking for a skilled and innovative Digital Automation Manager to join our Digital and Personalisation team. In this role, you’ll be responsible for designing and delivering automated marketing campaigns across channels such as email, SMS, rich push and other digital channels. You will lead the connection of first party data via the Customer Data Platform with media publishers in market. You will collaborate closely with cross-functional teams to enhance customer experience and journey personalisation, using marketing automation tools to deliver the right message at the right time. Your technical expertise and data-driven mindset will help unlock efficiencies and drive impactful customer engagement.

Key Responsibilities:
  • Design, implement, and optimise automation workflows across email, SMS, rich push, and other digital channels
  • Build dynamic customer segments using real-time behavioural, transactional, and demographic data
  • Manage the connections and data mapping between the Customer Data Platform and media publishers in market
  • Personalise and configure 1:1 marketing communications to support omni-channel strategies
  • Collaborate with marketing, sales, and data teams to align campaign goals and automation strategies
  • Maintain data integrity through deduplication, identity resolution, and list hygiene best practices
  • Ensure opt-ins, opt-outs, suppression lists and c communication preferences comply with privacy requirements
  • Manage the integration of automation platforms with CRM, analytics tools, and broader martech stack
  • Monitor performance, conduct A/B testing, and drive continual optimisation
  • Ensure compliance with relevant privacy laws and internal governance processes

What you will bring:
  • Proven experience in marketing automation, CRM, and digital campaign optimisation
  • Deep knowledge of Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio)
  • Strong experience using Adobe Experience Platform (AEP) to build and activate personalised customer journeys
  • Proficient in customer journey mapping, audience segmentation, and omni-channel personalisation
  • Hands-on expertise with A/B testing, conversion rate optimisation, and campaign automation
  • Excellent collaboration and stakeholder engagement skills
  • Strong understanding of data privacy regulations (e.g. ACMA, GDPR, CCPA)
  • Skilled in managing CRM-integrated platforms and martech architecture
  • High-level proficiency in SQL, AMPscript, and RESTful APIs for system integrations
  • Solid front-end skills in HTML, CSS, XML, and JavaScript (desirable -not required)

Make your move. Make your mark.
What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives
If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway – and every day. The first point of contact for our clients whenever they need support.
Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.

To Apply
Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

Apply
Other Job Recommendations:

Digital Product Manager/Tech Lead

Global Sisters
Remote
  • Oversee the performance, optimisation and accessibility of...
  • Act as the technical lead across our digital ecosystem:...
2 weeks ago

Digital Marketing Manager

WS Audiology
Melbourne, Victoria
$118,206 - $149,676 a year
  • Tailor strategies across Bloom and partner brands to ensure...
  • Manage day-to-day performance and content across multiple...
1 week ago

Clinical Assurance and Risk Management Lead - Single Digital Patient Record

eHealth NSW
Sydney, New South Wales
Clinical Assurance and Risk Management Lead– Single Digital Patient Record Join us now and contribute to the millions of ways...
5 days ago

Automation Specialist

Capitalized Acquisitions Management Group, LLC
Remote
$157,735 - $199,728 a year
  • Deliver Phase 1 – Ship the 10‑module automation system (Lead...
  • Co‑architect Phase 2+ – Invent, prototype, and deploy the...
1 week ago

Manual & Automation Test Lead

Accenture
Victoria
  • Perform peer review of the code and provide approval
  • Creating, enhancing, debugging, and running the test cases...
1 week ago

AI & Automation Lead - Hybrid

Wesfarmers
Melbourne, Victoria
$116,869 - $147,982 a year
  • Identify, prototype, and implement AI and data science...
  • Design and build low-code automation solutions that improve...
1 week ago

Junior Digital Media Specialist

Monks
Victoria
As an Associate Account Manager/Junior Digital Media Specialist at MightyHive (Monks) you will work with our stellar team to...
3 weeks ago

Senior Automation Engineer

Westpac
Sydney, New South Wales
  • Strong problem-solving, communication, and teamwork skills,...
  • Flexible work arrangements to help you achieve a greater...
3 weeks ago

Automation Test Practice Lead

Origin Energy
Victoria
  • Establish testing standards and best practices, and drive...
  • Collaborate with cross-functional teams to ensure testable...
3 weeks ago