Future Student CX Coordinator

Reference Number: 1067410

Are you a confident communicator with a passion for creating exceptional customer experiences? Join Curtin University as our Future Student CX Coordinator, where you’ll play a pivotal role in guiding prospective students throughout the full recruitment lifecycle from enquiry to admission by combining personalised support with smart use of data and systems.

About the Role:

This role will drive outbound personalised engagement initiatives informed by real-time data and behavioural insights. You’ll identify high-intent leads, plan communication strategies, and deliver personalised advice that showcases Curtin’s unique value proposition. Through careful targeting and providing proactive support, you’ll empower prospective students to make confident, informed decisions.

Your responsibilities will include:

• Provide tailored, outbound support via various channels (phone, email, virtual appointments and in-person) to nurture prospective students throughout application stages, and/or after enquiries or event interactions.
• Develop a deep understanding of Curtin’s courses, pathways, and services to deliver accurate and compelling advice.
• Use student systems and data to build segmented lead lists and profile prospective students for targeted outbound campaigns that drive funnel progression.
• Track student engagement via CRM and automation platforms to uncover follow-up opportunities and drive personalised, data-informed communication.
• Monitor and report on recruitment and conversion activities to measure success and draw insights that will refine our strategic approach.
• Collaborate with internal teams to align recruitment strategies, brief enquiry teams on outbound contact activities, and share insights and tactics that will enhance conversion outcomes.
• Support the Future Student Enquiry team during peak periods and participate in student events outside normal office hours as needed.

Who we are looking for:

• Relevant qualifications or experience in sales, telemarketing and/or marketing environment with a comprehensive understanding of lead generation, nurturing, and conversion principles.
• Ability to build trust and meaningful connections with future students via a range of channels, demonstrating cross-cultural sensitivity and strong problem-solving skills to help customers overcome obstacles.
• Strong critical thinking and analytical skills, with the ability to interpret complex information and compile data to support the development of targeted profile lists.
• Proficiency with marketing automation and CRM platforms such as Marketo, Oracle Service Cloud, or Salesforce.
• Skilled at navigating and building partnerships with internal stakeholders through excellent communication, networking, and negotiation.
• Exceptional organisational and time management skills to help coordinate outbound activities, meet deadlines and deliver results.
• Strong product knowledge of university courses and pathways or the higher education landscape (desired).

Role Requirements:
About Curtin University

Curtin University proudly stands among the top one percent of global universities according to the ARWU 2024 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Join Us!

If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents:

• Up to date resume
• Cover Letter outlining your interest, experience and addressing the selection criteria for the role (no more than two pages)

If you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Sunday, 7th of September 2025.

Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.