Hotel Services Team Member

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travelers in Adelaide.

Are you looking for a role that’s full of variety, colleague and guest connection, and career growth? Join us as a Hotel Services Team Member and be part of a team where no two days are the same! You’ll enjoy the best of both worlds, working across Front Office and Food & Beverage, with the chance to support other departments when needed. This role is perfect for someone who thrives in a dynamic environment, enjoys variety in their workday, and is passionate about creating exceptional guest experiences.

This is more than just a job, it’s your chance to:

• Build a strong foundation in hospitality
• Learn and grow across multiple areas of hotel operations
• Open doors to exciting career pathways within our hotel and beyond

To be successful you must be willing to work shift work, including nights. Minimum engagement initially will be for minimum 8 hours per week with availability to work up to 38 hours per week.

Your day to day - you’ll wear many hats and bring memorable moments to life for our guests:

Front Office

• Welcome guests with warmth and professionalism, acting as a helpful host and brand ambassador
• Manage check-in and check-out processes, including cashiering and account handling
• Handle guest enquiries, resolve issues, and provide local recommendations
• Stay up to date with hotel events, groups, and guest feedback

Food & Beverage

• Take orders, prepare beverages, and serve food with friendly, attentive service
• Assist with buffet services, functions, and event set-up/pack-down
• Maintain cleanliness and presentation standards in all dining and service areas
• Deliver seamless and memorable experiences across restaurants, bars, and events

Team Support & Administration

• Step in to support colleagues across the hotel when needed, you may see yourself supporting the commercial team
• Assist with basic administrative tasks to ensure smooth daily operations

What we need from you

• Responsible Service of Alcohol (RSA) certificate
• Previous experience in a Restaurant and Bar or Hotel Front Office related position is highly regarded
• Flexibility. Work across multiple departments
• Night, weekend, and public holidays are all part of the job
• You’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects like luggage, barrels and crates up to 23 kg – we have the equipment to support you
• Strong interpersonal and communication skills
• A passionate team player, ability to work in a fast-paced environment and prioritise your own workload as well as jump in and help your colleagues as needed
• You will need a good grasp of reading, writing, maths, computers and Property Management System (PMS).

What you can expect from us

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Paid Parental leave
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay for even further
• Empowering female leaders of the future through our RISE program

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.