We are seeking a friendly and experienced receptionist to join our team at our stunning riverfront hotel in Kangaroo Point. As a receptionist, you will be the face of our hotel, welcoming guests and ensuring they have an enjoyable stay.
About the Role:
This is a full-time position (9 days per fortnight), including one day each weekend. We are seeking someone who can commit to the role for a minimum of 12 months.
The ideal candidate will have prior experience as a receptionist in a 4–5 star hotel environment and a strong focus on delivering exceptional customer service. Basic skills in repairs and general maintenance are also required.
Core Responsibilities:
- Greet and welcome guests as they arrive
- Check guests in and out of the hotel
- Answer phone calls and respond to emails professionally
- Assist guests with inquiries and provide information about hotel services and amenities
- Make reservations and handle cancellations
- Process payments and maintain accurate records
- Prepare cleaners' roster and linen orders
- Perform basic repair and maintenance work as needed
- Carry out cleaning work as needed
Requirements:
- Previous experience as a receptionist in a 4-5 star hotel environment
- Excellent communication and customer service skills
- Ability to think quickly and solve problems promptly
- Knowledge of hotel reservation systems and procedures
- Proficiency in Microsoft Office
- Ability to work independently and as part of a team
- Basic handyman skills to assist with routine repair and maintenance tasks
- Commitment to a minimum 12-month tenure
What We Offer:
- Competitive salary
- A great work environment in a beautiful location
- Onsite accommodation available (either free or with a charge, depending on the arrangement)
- Sponsorship Visa available for the right candidate
If you have the necessary experience and skills, please submit your resume and a brief cover letter explaining why you would be a great fit for this role. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
- Employee discount
Schedule:
- Day shift
- Every weekend
- Fixed shift
- Monday to Friday
- Night shift
- On call
- Public holidays
Supplementary Pay:
- Performance bonus
Experience:
- hotel receptionist: 1 year (Required)
Language:
- Fluent English (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
Expected Start Date: 04/08/2025