About the role: Fixed Term, Full Time, Until 22 Aug 2026
Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO)
As an Investigator in the Complex investigations team, you will be responsible for efficiently assessing complaints and conducting detailed investigations under direction from a Team Leader. The role is focused on looking for opportunities to achieve systemic improvements in the regulation of health practitioners.
The role is required to effectively communicate outcomes to complainants, Freedom of Information (FOI) applicants and other relevant stakeholders, both by telephone and in writing. You will also need a high level of resilience and a desire to help people navigate Australia's health practitioner complaint systems and FOI processes.
About us:
The NHPO's primary role is to provide oversight of bodies in the National Registration and Accreditation Scheme, including the Australian Health Practitioner Regulation Agency (Ahpra), the 15 National Health Practitioner Boards and accreditation organisations. The NHPO sees complaints as an invaluable way to identify and address problems with how registered health practitioners are regulated in Australia.
About you:
- An investigator with administrative review skills?
- A team player who recognises the benefits of working collaboratively in a small statutory environment?
- An effective and confident communicator, with excellent written and verbal communication skills?
The following specialist expertise would be advantageous:
- Demonstrated experience in complaint-handling, preferably in a regulatory or Ombudsman environment.
- Knowledge and understanding of best practice in complaints resolution and investigation would be an advantage.
- Demonstrated understanding of current administrative law principles.
To view further information about the role including key contact details and the advertisement closing date.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.