Job ID: 297319
Date posted: 22/08/2025
What you need to know- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- Position type: Permanent, full-time (Hybrid)
- Internal job title: IKEA Business Key Account Leader
- Work location: Customer Service Centre (RCMP), Tempe NSW
- Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend events)
- Pre-employment checks: the final candidate will be required to complete a pre-employment, which includes a National Police Check and Working with Children Check (WWCC).
- Mobility: a valid driver's license is required for customer visits, trade shows and other events.
- Proven experience in key account management or senior business development, ideally in B2B environments.
- A track record of managing large-scale client relationships and delivering tailored solutions that drive mutual success.
- Strong commercial acumen and the ability to navigate negotiations, influence stakeholders, and close high-impact deals.
- Excellent communication and presentation skills, with the ability to engage confidently at all levels of the business.
- A collaborative spirit and the ability to work cross-functionally with internal teams to deliver outstanding results.
- Motivated by increasing customer value and thinking customer first, ensuring every solution is aligned and exceeds their vision.
- Lead the acquisition and growth of key business clients by targeting corporate sectors with office solution needs, while also building long-term partnerships across key industries such as hospitality, early childhood education & care services, residential development, and commercial real estate.
- Manage high-value client portfolios, understanding their unique needs and delivering tailored furnishing solutions that align with their vision and our brand.
- Respond to major project tenders, Request for Proposal (RFPs) with compelling, competitive proposals, collaborating with internal teams to deliver end-to-end solutions that include products, services, and design.
- Negotiate commercial terms and close deals that balance customer needs with business goals, ensuring seamless execution and ongoing satisfaction.
- Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth.
Working at IKEA has its benefits and rewards:
Additional Information
Who you are
As Key Account Manager you are or have:
About this work area
As a Key Account Manager, you’ll be the driving force behind some of our most significant business relationships. Your responsibilities will include, but are not limited to:
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
We need people like you
At IKEA, work is so much more than a job. Come join us!