Job Number25132984
Job CategoryRooms & Guest Services Operations
LocationSheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,700 properties, and 30 brands, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and boutique self contained villas.
We are currently recruiting for a Loyalty Executive to support the Loyalty Manager and broader resort team in designing and delivering strategies to ensure the highest standard of guest service to our guests and also to engage with our most valuable Elite members to maximize their experience.
About the role:
- Support the Loyalty Manager and broader team to ensure outstanding service for our guests including tailoring specific experiences to meet and exceed guest requirements at every opportunity
- Manage and coordinate all aspects of Elite member experience form pre-arrival, arrival and throughout their stay
- Investigate and analyse guest feedback using internal systems to identify trends and areas for improvement and opportunity
- Support the provision of an excellent welcome experience for all guests at the resort
- Contribute to and lead key projects for the resort in the area of scope
- Handle guest queries and concerns in a professional and efficient manner at all times Support the team in the absence of the Loyalty Manager
About you:
- Experience in a 5* luxury resort or environment
- Demonstrated experience of establishing excellent guest relations
- Strong analytical skills with the ability to identify opportunities for improvement and implement changes
- Demonstrated experience of designing and delivering plans and strategies to maximise guest or customer experience
- Outstanding written and verbal communication skills and customer service skills
- Experience in training /coaching and influencing others A strong desire to progress your career within a 5* environment and an international hotel brand
Full Australian working rights are required for this position
Enjoy the benefits of unlimited career opportunities, Free on-site car parking, Uniforms provided and laundered, discounted meals, active Social Club, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it’s a lifestyle. Be your best. Grow your career with Marriott, where you don’t just work–you belong.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.