Manager, Business Controls & Monitoring

• Shape how the business manages operational risk - incidents, assessments, audits and more
• Be the key link between business, compliance, assurance and 2nd Line partners
• Enjoy hybrid working flexibility with 3 days in the office and the rest from home

What’s the role?

As our Manager, Business Controls & Monitoring, you’ll be the go-to advisor on risk and compliance for our Customer & Business Assist team. 

This role helps guide decisions that protect our customers and business by building practical controls and helping teams understand risk in everyday operations. 

You’ll embed a culture of integrity, support change and projects, and build trust across the organisation while keeping risk management relevant, simple and fit for purpose.

This is a Permanent full-time role based in Adelaide with flexible working arrangements.

What do I need?

We’re looking for someone who brings thoughtful challenge, practical advice, and a strong sense of accountability. You’ll thrive here if you have:

• Experience helping teams manage risk and compliance in operational environments, ideally within banking, consumer products or collections
• Confidence advising on incidents, controls, and regulatory obligations in a way that's clear and actionable
• A knack for simplifying complexity—able to drive good decisions without overengineering the process
• The ability to build trust and influence leadership on risk and compliance matters
• Curiosity and commitment to improving how we assess and manage risk over time
• Comfort working with frameworks, control systems (like JUNO), and preparing teams for audit or assurance processes

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.