PRIMARY PURPOSE OF THE ROLE

To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.

To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

KEY RESPONSIBILITIES

Answer the switchboard in a courteous and professional manner.
Liaise with patients and their families in a compassionate manner.
Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
Responsible for petty cash dispersal and reconciliation.
Responsible for maintaining the levels of and ordering general office supplies.
Responsible for bookings and maintaining patient transport.
Provides assistance with the quality improvement program.
Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
Creates and maintains patient Newsletter.
Other duties and responsibilities as assigned.

To admit and discharge patients within a centralized billing system.
To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
To conduct eligibility checks on all new patients with their Private Health Fund.
Prepare invoices and credit notes in relation to revenue generation.
Prepare and collate all required supporting documentation required to accompany invoices.
Undertake banking procedures for all cheque and cash payments.
Prepare and maintain an accurate record management system of all patient records.
Prepare and maintain reconciliation records.

Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
Manages the ordering of all stock and consumables for the operation of the clinic.
Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
Maintains Clinical Manager database.
Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
Coordinates collection of blood samples by pathology lab, help spin blood before collection.
Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
Engages in internal and external in-service activities to enhance / maintain skills and knowledge

COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)

Essential:

2 years’ experience in a similar role
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
Knowledge of Work Health and Safety as it relates to the role within the facility
Understanding of the Quality improvement process and risk management obligations
Demonstrated skills in food preparation and presentation
Office skills, including filing and answering telephone enquiries
Completion of a Patient Service Assistant Certificate or equivalent qualification
Computer competence in MS Office.
Excellent Customer Service skills.
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
Demonstrated commitment to quality improvement initiatives.
Team player
Work with confidentiality, discretion and maturity.

Office Patient Assistant

Shop Assistant