Functions and Responsibilities:

• Provide strategic operational direction for Domestic and International Product in the branch and surrounding regions to ensure cost-effective freight movement while enhancing customer service.
• Ensure all removals are undertaken efficiently, oversee and assist International Relocations in operational requirements, meeting Company Quality standards and customer requirements.
• Arrange customer services for day-to-day operations of Domestic and International Relocations, ensuring timely and efficient uplift and delivery of consignments.
• Liaise with customers and employees to ensure the smooth and efficient running of the Operations Department.
• Monitor the performance of contract carriers, ensuring adherence to Allied quality standards and Company policies, and fulfillment of obligations under the Contract Carriers Agreement.
• Manage container demurrage costs, ensuring efficient utilization of equipment and resources.
• Assist the claims department to ensure customer complaints regarding damages or missing items are handled quickly and efficiently.
• Administer clerical functions related to the Operations Department.
• Provide and maintain a safe working environment by maintaining plant and equipment and providing necessary information, instruction, training, and supervision to ensure the safety of all workers and visitors on site.

Preferred Skills & Experience:

• Excellent customer service skills
• Strong interpersonal and communication skills
• Problem-solving ability
• Time management and organizational skills
• Attention to detail and high level of accuracy

Required Certifications: None

Titles of Peer Roles within the Organization:

• National Operations Leader
• National Training Manager
• In Home Sales Leader & team
• Branch Administrators
• State Commercial Managers
• Customer Experience Leaders & team

Supervisory Responsibility:

• Operations Schedulers
• Removalists
• Sub Contractors

Delegated Authority:

• Direct operatives
• Recommend the termination of owner-driver contracts with reference to Director Moving Services AUNZ
• Recommend recruitment of operational staff with reference to Director Moving Services AUNZ
• Discipline operatives with reference to the Director Moving Services AUNZ
• Recommend alterations to operational procedures and systems to maximize efficiency and customer service, with reference to the Director Moving Services AUNZ
• Expend Company Funds in accordance with Company Policy contained in the Company Policy Manual Section 2, Finance, No 2.4 - "Transaction and Signature Authority"

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, northAmerican, & Smartbox) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.