We are looking for an experienced Service Coordinator/Operations Support Specialist to join our busy and dynamic team in Melbourne on a permanent contract.
The role is located in Dingley, Melbourne with free parking on site, it is an ideal location to work.
About us
A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.
About the Role
We are currently seeking an energetic and experienced Service Coordinator/Operations Support Specialist to join a newly created team, reporting to the Operations Support Supervisor. Duties and Responsibilities include but are not limited to:
- Service Coordination of Field Technicians
- Dispatching and scheduling technicians to customer sites
- Daily invoicing
- Raising of purchase orders
- Data entry
- Inbound calls Customer service and general administration
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About You
- Australian Citizenship or Australian Permanent Resident (PR)
- Experience coordinating/scheduling field technicians in a fast-paced environment.
- Enjoys working in a team environment.
- Able to work between hours of 7:30am to 3:30pm
- Experienced with data entry and analysing data.
- Experienced working with MS Office - Excel
- Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
- A customer centric focus
- Technical aptitude to pick up the industry and role quickly.
- Experience within customer service in a call centre/team environment (mandatory) Familiarity with KPI targets
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What we will offer you:
- Permanent role
- Competitive remuneration package
- Supportive team structure with all training provided
- Planning and support for progression towards any role within Chubb
- Working for a global organisation which brings job stability and where you are treated like family Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
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Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.
Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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