Team Global Express (TGE) is on the hunt for a high calibre Senior People Services Co-ordinator to join our team. If you are a customer service expert with a passion for accuracy and a relentless focus on results, then we want to hear from you!
Working within People Services and Technology team, the People Services Coordinator is the first and often only point of contact for People enquiries. This role is responsible for providing quality customer focused services to employees and candidates. The position uses technology and modern tools to record, track and manage People support regarding the day -to-day operations of the People team with a solid focus on providing an excellent customer experience along the employee lifecycle of administrative activities.
As a People Services team member, you will play a key role in shaping our success. You will be the bridge between our employees and our People team, ensuring that all have a seamless experience from day one.
We’re looking for people who care about their work and strive for more each day. People who challenge the status quo, embrace change and thrive in a collaborative work environment. Someone who approaches work with passion, curiosity and the courage to innovate.
Here is a taste of what you will be up to:
First point of contact for People queries.
Ensure smooth transition for new employees and departing employees.
Efficient management of employee changes, ensuring accurate documentation and data updates for a smooth transition between positions.
Accurate maintenance of all employee data, ensuring data integrity across various systems, aiding up to date organisation information.
Smooth coordination between all areas of the business to ensure timely monitoring and completion of tasks.
Pivotal role in supporting Team Global Express’s mission by ensuring their employees have the resources, support and guidance they need to excel in their roles.
Maintain knowledge of People Services policies and procedures;
Participate in continuous improvement initiatives through collaboration with the broader People Team.
About you
You will come with proven experience in customer service. As a self-starter you have a passion for accuracy. Your relentless focus on results along with your natural curiosity and desire to continually will be critical to your success in this role. M ost importantly, you're eager to grow your career and explore different roles within and outside of the People team and within People Services. We offer a variety of opportunities for professional development and advancement, so you can be sure that your skills and talents will be put to good use.
Relevant experience in administration or system experience desirable.
High level computing skills with the willingness and ability to be trained in the use of software packages.
Possess excellent interpersonal communication and relationship building skills.
Demonstrate an exception attention to detail and time management.
Technical
Efficient in the implementation of administrative duties.
Good at diagnosing clients’ needs and finding a way to solve them.
Ability to follow procedures and exercise judgement to escalate when required.
Proficient in Microsoft Office applications – Word, Excel, PowerPoint.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.